Customer Service Representative

Job description

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? 

Siemens Financial Services Inc. Commercial Finance Americas is seeking a highly motivated and detail orientated Customer Service Representative. You will maintain customer satisfaction, be a problem solver and mitigate customer disputes using our workflow tool Zendesk.

We are looking for a Customer Service Representative for Financial Services Commercial Finance with the position located in Malvern, PA.

Responsibilities:

• Respond to and independently resolve customer inquiries & issues related to invoices, W9s, payment confirmation, audit confirmations, address changes, sales/use taxes, property taxes, requests for copies of contract documentation.
• Verifying UCCs are current. File UCC Continuations for UCCs due to expire. Also responsible for filing UCC1s and Amendments for Transfer of Interests, assignments for purchases and filing Terminations for Lien Releases on Disposed Contracts
• Apply for new or duplicate titles, or release existing titles, by gathering and reviewing documentation, new regulations, and processing requirements for applicable state, and determining most cost-effective and efficient means to obtain title within prescribed timeframe.
• Insurance- Maintain current applicable coverage of insurance for all contracts.
• Manage incoming checks to be forwarded to lockbox.
• Manage contract documentation offsite storage.

Requirements are:

• B.A. degree or equivalent work experience.
• 3+ of customer service and/or customer-oriented documentation experience, preferably in the leasing industry, with regular direct contact with customer.
• Ability to manage and effectively prioritize daily activities independently within parameters designated by manager.
• Ability to meet deadlines and handle multiple tasks in an independent, effective manner.
• Experience and knowledge of lease or loan documentation.
• Be able to prepare documentation for contact amendments on Restructures, Transfers of Interest, and other mid-term events.
• Experience in filing UCC continuations, amendments, and terminations
• Must have excellent interpersonal skills and work well within a cohesive team environment.
• Professional written and verbal communication skills
• Microsoft Office Knowledge

You’ll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $53,410 - $91,560 with an incentive bonus structure. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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