Customer Service Engineer – UAE National

Do you want to help shapethe future of healthcare? Our name, Siemens Healthineers, was selected to honorour people who dedicate their energy and passion to this cause. It reflectstheir pioneering spirit combined with our long history of engineering in theever-evolving healthcare industry.

We offer you a flexible and dynamic environment withopportunities to go beyond your comfort zone in order to grow personally andprofessionally. Sound interesting?  Then come and join our globalteam as Customer Service Engineer – UAE National , Based in Dubai – UAE

Our global team: SiemensHealthineers is a leading global medical technology company. 70,000 dedicatedcolleagues in over 70 countries are driven to shape the future of healthcare.An estimated 5 million patients across the globe benefit every day from ourinnovative technologies and services in the areas of diagnostic and therapeuticimaging, laboratory diagnostics and molecular medicine, as well as digitalhealth and enterprise services.

Our culture: Our culture embraces different perspectives,open debate, and the will to challenge convention. Change is a constant aspectof our work. We aspire to lead the change in our industry rather than justreact to it. That’s why we invite you to take on new challenges, test yourideas, and celebrate success.

Your Tasks and Responsibilities:

• Perform installations, start-ups, maintenance, repairs, and updates of all Siemens healthcare products within his/her area of expertise and assisting with other products under supervision and approval.
• Communicating and accept all operative requests from the Customer Care Center or designated dispatch team. Prioritizes tasks and actions and schedules measures accordingly.
• Escalate incidents according to the defined parameters.
• Ensure the proper use of tool & test equipment.
• Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.
• Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services.
• All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.
• You will manage company assets.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• Position requires frequent travelling.

Your Qualifications and Experience

• Bachelor’s degree in Bio-Medical / Electronic Engineering or equivalent from a reputable University
• Minimum 3-5 years of experience in similar industry
• Strong level of written and spoken English and Arabic communication
• UAE nationality is a must

Your Attributes and Skills

• Strong drive and focus for results and customer service
• Ability to work independently and in a team
• Excellent judgement in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry and software technology, experience with electronics, hydraulic and pneumatic systems.

GDPR

We care about your data privacy and take compliance withGDPR as well as other data protection legislation seriously. For this reason,we ask you not to send us your CV or resume by email. We ask instead that youcreate a profile in our talent community where you can upload your CV. Settingup a profile lets us know you are interested in career opportunities with usand makes it easy for us to send you an alert when relevant positions becomeopen.

Diversity and Inclusion

Diversity, Equity, and Inclusion are strong values thatrepresent our company. We commit to studying all applications in accordancewith these values and in full transparency.