Customer Service Engineer (MRI/CT/MI) - Based in Northeast Thailand

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our Thailand team as Customer Service Engineer for CT, MRI, MI

Your tasks and responsibilities:

• You will fulfill the customer's needs for Preventative Maintenance (PM), any updates/ upgrades, corrective service, installations and/or workshop repairs in accordance with business contractual obligations (contract obligations or billing policy)
• You will timely complete the Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to Customer Call Centre
• You will comply with all Environment & Safety (EH&S) policies, service escalation procedures and all customer requests, complaints and comments communicated to the job holder are passed to the relevant department for action.
• You will maintain personal knowledge of safety instructions and operational procedures and participate in training courses including 'self-learning', computer based and on-the-job training.
• You will be well verse in CT, MRI, IM medical product line.
• You will build and strengthen competency in technical knowledge.
• You will foster development of relationship with customers to excel in customer satisfaction.
• You will perform installation, startup, maintenance, repairs, updates of all products within his/her area of expertise and assisting with other products under supervision.
• You may be trained as a remote support specialist to provide advanced technical support to customers and local service team.

To find out more about the specific business, have a look at: https://www.siemens-healthineers.com/en-th.

Your qualifications and experience:

• You have a bachelor’s degree in biomedical engineering or related fields.
• You hold a successfully completed Technical or Degree, trained with a current Radiation license and electrical license.
• You have experience in service, maintenance and/or installation activities in Advanced Therapies and X-ray is required for this position.
• You have work experience 1-3 Years relevant experience in medical equipment field including MRI, CT, MI
• You are physically fit to work in magnetic field.

Your attributes and skills:

• You are a strong communicator and comfortable working autonomously.
• You can build sound working relationships internally and with Customers will ensure success in this role.
• You are proficient in Thai and English both written and spoken.

Our global team:

We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

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