Customer Service Engineer I - CT & PET-CT - Baltimore MD/Washington DC

At SiemensHealthineers, We offer you a flexible and dynamic environment withopportunities to go beyond your comfort zone in order to grow personally andprofessionally. Sound interesting? Then come and join our global team as CustomerSuccess Manager.

Our globalteam: We are a team of more than 68,000 highly dedicatedemployees across more than 70 countries passionately pushing the boundaries ofwhat’s possible in healthcare to help improve people’s lives around the world.As a leader in the industry, we aspire to create better outcomes and experiencesfor patients no matter where they live or what health issues they are facing.Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guidedtherapy and innovative cancer care, is crucial for clinical decision-making andtreatment pathways.

Our culture: We are partof an incredible community of scientists, clinicians, developers, researchers,professionals, and skilled specialists pushing the boundaries of what’spossible, to improve people’s lives around the world.  We embrace a culture of inclusivity in whichthe power and potential of every individual can be unleashed. We spark ideasthat lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers

•            Service Area – Baltimore, MD/ Washington, D.C. Area

•            Shift Requirements after onboarding/training for thisrole:  Monday-Friday, 12pm-9pm

This is a role well suited to anambitious professional, looking for the next step in their career. As aCustomer Service Engineer I, you will be responsible for the following:

• You will be servicing ImagingEquipment in the Baltimore, MD/ Washington, D.C. Area. Customer ServiceEngineer Level can be adjusted based on prior experience.
• You are in a field-based,customer-facing role that primarily installs, services, maintains and modifiesSiemens’ imaging equipment at customer sites.
• You are the "Face of Siemens"to the customer.
• You support the CT & PET-CTModality  initially, with potential tocross train into other modalities in the future.
• You are flexible and willing towork different shifts and On-Call rotations as business needs dictate,including willingness to work overtime as required.  Advanced notice will be provided for anyshift changes. 
• You report to the Regional ServiceManager at Siemens Medical Solutions.

This position may suit you best ifyou are familiar with what is below, and would like to do develop your careerwith Healthineers:

• You have knowledge and experienceperforming service, preventative maintenance, and modifications on MedicalImaging Equipment at customer sites with minimal supervision.
• You have previous experience with thedesired Medical Imaging Equipment: CT & PET-CT Modality
• You have the ability and experienceto establish and maintain proper business relationships with customers andpeers, as well as performing necessary administrative duties timely andaccurately.
• You have a strong backgroundworking with electronics and are proficient in the use of service tools andservice test equipment
• You have proficient PC skills (MSWindows & Microsoft Office 365 -Outlook, Excel, SharePoint, etc.)

Required skills to have for thesuccess of this role

• Minimum Technical Degree orequivalent experience
• Strong electronics background andcomputer skills required
• 1-3 Years of field serviceexperience is desired
• Ability to work both individuallyand in an established team setting
• You have strong customer serviceand communication skills
• Ability to travel and provideservice in assigned geography; willingness to participate in an on-callrotation after training and certification
• Valid driver's license, ability todrive independently day and night, and good driving record required
• Physical Requirements: Lifting50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending,twisting, sitting work, squatting work, standing work, high-reach, finegrasping manipulation, good vision, and ability to work alone.

At SiemensHealthineers, we value those who dedicate their energy and passion to a greatercause. Our people make us unique as an employer in the med-tech industry. Whatunites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on ourremarkable legacy of pioneering ideas that translate into even betterhealthcare products and services. We recognize that taking ownership of ourwork allows both us and the company to grow. We offer you a flexible anddynamic environment and the space to move beyond your comfort zone to grow bothpersonally and professionally.

If you wantto join us in transforming the way healthcare is delivered, visit our careersite at https://jobs.siemens-healthineers.com/careers

If you wishto find out more about the specific division before applying, please visit: https://usa.healthcare.siemens.com/about.

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“Successful candidatemust be able to work with controlled technology in accordance with US exportcontrol law.” “It is Siemens Healthineers’ policy to comply fully andcompletely with all United States export control laws and regulations,including those implemented by the Department of Commerce through the ExportAdministration Regulations (EAR), by the Department of State through theInternational Traffic in Arms Regulations (ITAR), and by the TreasuryDepartment through the Office of Foreign Assets Control (OFAC) sanctionsregulations.” 

As anequal-opportunity employer we are happy to consider applications fromindividuals with disabilities.