Customer Service Engineer - Houston, TX

Do you want to join us in helping to fight the world’s mostthreatening diseases and enabling access to care for more people around theworld? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

At Siemens Healthineers, We offer you a flexible and dynamicenvironment with opportunities to go beyond your comfort zone in order to growpersonally and professionally. Sound interesting? Then come and join our globalteam as a Customer Service Engineer.

Our global team: We are a team of more than 68,000highly dedicated employees across more than 70 countries passionately pushingthe boundaries of what’s possible in healthcare to help improve people’s livesaround the world. As a leader in the industry, we aspire to create betteroutcomes and experiences for patients no matter where they live or what healthissues they are facing. Our portfolio, spanning from in-vitro and in-vivodiagnostics to image-guided therapy and innovative cancer care, is crucial forclinical decision-making and treatment pathways.

Our culture: We are part of an incredible communityof scientists, clinicians, developers, researchers, professionals, and skilledspecialists pushing the boundaries of what’s possible, to improve people’slives around the world.  We embrace aculture of inclusivity in which the power and potential of every individual canbe unleashed. We spark ideas that lead to positive impact and continuedsuccess. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.

This is a role well suited to an ambitious professional,looking for the next step in their career. As a Customer Service Engineer,you will be responsible for:

• Building and sustaining strong partnerships withyour customers through the effective use of both technical expertise andinterpersonal skills.
• Serving as the company’s primary customer facingtechnical representative while working in collaboration with biomedicalengineers and other senior staff members in a hospital or clinical environment.
• Ownership of customer relationships with thegoal of upholding a high level of satisfaction with optimum service delivery.
• Working closely with clinical and sales partnersbest manage and grow your install base.
• Troubleshooting and resolving both hardware andsoftware issues with ultrasound equipment, either remotely or at a customersite.
• Managing installation, modification, and preventivemaintenance calls to ensure customer equipment operates at a high standard.
• Working with the Regional Service Director toachieve individual goals and targets for the region.
• Ensuring all work and equipment adhere to allstate and federal regulatory requirements.
• Submitting documentation required to remain incompliance with serviceable repairs.
• Maintaining a clean driving record in compliancewith company fleet vehicle policies

This position may suit you best if you are familiarwith what is below, and would like to do develop your career with Healthineers:

• Background maintaining electronic equipment,either in or out of a healthcare environment.
• MS Office software like Word, PowerPoint, Exceland Outlook).
• Desire to work with our latest technology andlearn about new software and hardware solutions.
• Passion to deliver customer centric solutions tocustomers.
• Requires someone to work well withoutsupervision, be a self-starter and can independently manager theirtime/schedule.
• Willingness to travel and flexibility, for both day-to-daywork and required company training.

Required skills to have for the success of this role:

• Degree in electronics or equivalent combinationof education and experience; BSEE/BSEET/BSME/BSMET preferred.
• Minimum 3-5 years of experience.
• Knowledge of computers and networking.
• Ability to understand and apply electronic,mechanical, and networking theory to install, diagnose, and repair equipment,including knowledge and use of all necessary tools and test equipment.
• Ability to understand and utilize technicalvocabulary to perform tasks according to either verbal or written instructions.
• Expertise in troubleshooting, diagnosing, andsolving complex technical issues.
• Strong customer service skills through clearverbal communication with customers that explains the diagnosis of the event ofthe CSEs.
• Must be able to be compliant with hospitalcredentialing requirements.
• Wide degree of creativity, leadership, andlatitude is expected.
• Ability to complete multiple tasks with minimaldirection.
• Ability to work professionally with all levelsof hospital organization staff.
• Excellent organizational, time management,written and verbal communication skills.
• Ability to travel >75% of the time.

Additional desired skills include:

• High attention to detail.
• Ability to organize and prioritize tasksresulting in consistent productivity.
• Ability to function within and support a teamenvironment and build strong working relationships.
• Dependable, flexible, and punctual.
• Ability to meet accuracy and productivity goals.
• Good problem-solving skills, ability to evaluatesituation and prioritize factors in decision making.
• Self-motivated, utilize available resources forself-improvement and development.

This position will be assigned to a specific regionbut may be a used a floater position, meaning that this person may need totravel (vehicle/airplane) to assist with business needs when needed.

At Siemens Healthineers, we value those who dedicate theirenergy and passion to a greater cause. Our people make us unique as an employerin the med-tech industry. What unites and motivates our global team is theinspiration of our common purpose:  Toinnovate for healthcare, building on our remarkable legacy of pioneering ideasthat translate into even better healthcare products and services. We recognizethat taking ownership of our work allows both us and the company to grow. Weoffer you a flexible and dynamic environment and the space to move beyond yourcomfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare isdelivered, visit our career site at https://jobs.siemens-healthineers.com/careers

If you wish to find out more about the specific divisionbefore applying, please visit: https://usa.healthcare.siemens.com/about.

Beware of Job Scams

Please beware of potentially fraudulent job postings orsuspicious recruiting activity by persons that are currently posing as SiemensHealthineers recruiters/employees. These scammers may attempt to collect yourconfidential personal or financial information. If you are concerned that anoffer of employment with Siemens Healthineers might be a scam or that therecruiter is not legitimate, please verify by searching for the posting on theCareer site: https://jobs.siemens-healthineers.com/careers

“Successful candidate must be able to work with controlledtechnology in accordance with US export control law.” “It is SiemensHealthineers’ policy to comply fully and completely with all United Statesexport control laws and regulations, including those implemented by theDepartment of Commerce through the Export Administration Regulations (EAR), bythe Department of State through the International Traffic in Arms Regulations(ITAR), and by the Treasury Department through the Office of Foreign AssetsControl (OFAC) sanctions regulations.”

As an equal-opportunity employer we are happy to considerapplications from individuals with disabilities.