Customer Service Engineer

Job description

We are recruiting for a Customer Service Engineer to join our team based in Congleton, supporting our DF CS MC General Motion Control (GMC) business within Siemens. Our role is to support our customers and evolve a global network of CS departments.

Siemens is the market leader within the GMC market place, and is growing faster than the market - offering world class products and solutions into multiple market segments. This growth is being further supported by the development of exciting digitalised offerings. This is an exciting role which will require flexibility totravel overseasas required.

We are looking for a well organised, self-motivated, flexible Engineer, experienced with variable

speed drive applications, who enjoys challenging situations and will support us in making GMC

Global Service a key reason for buying our products.

What would my responsibilities be?

• Technically Support global customers for the GMC product portfolio

• Developing and training the GMC support network globally

• Project management of large scale customer issues, (HQ escalation management)

• Be the voice of the customer in the development and improvement of our products

What skills and behaviours would be of benefit for this role?

• Willing to go the extra mile for our customers

• Higher Education in Electrical/ Electronic Engineering or equivalent

• Product and Application experience with variable speed drives and systems

• Large project planning and installation experience

• Servo and robotics experience

• Flexibility for short notice national/international travel

• Knowledge and experience of PLC’s and communication protocols used in Industry

• Passion for learning about new technology

• German or other second language would be advantageous

· Full Driving Licence and valid Passport are a requirement for the role

*LI-HR

Siemens provides innovative solutions to help tackle the UK’s major challenges. Siemens has a significant presence throughout the UK, with 13 manufacturing sites and more than 25 major offices. Today the company employs over 13,760 people in the UK, including about 5,000 in the manufacturing sector. Last year’s revenues were £3.36 billion. Electrification, automation and digitalization are the long-term growth fields of Siemens. In order to take full advantage of the market potential in these fields, our businesses are bundled into nine divisions and healthcare as a separately managed business.

Siemens offers a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance and pension. Through our flexible benefits scheme you can select benefits that best suit your lifestyle, including private healthcare.

How do I apply?

We are looking forward to receiving your online application. Please ensure you complete all areas, of the application form, to the best of your ability as we will use this data to review your suitability for the role.

What else do I need to know?

Siemens is dedicated to quality, equality, and valuing diversity, and we welcome applications that reflect the diversity of the communities within which we work.

If you are appointed in to this role you will receive standard Siemens terms, conditions and benefits.