Customer Service Engineer

Customer Service Engineer having 3 to 4 years of experience in installation, maintenance & Service of Digital Radiography, C-Arms, Cath Labs, CT, PETCT machines. 

Good knowledge of Electrical and electronics.

Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies.

Good knowledge computer hardware, networking software, operating system software and software applications. 

Outstanding diagnostic, problem-solving and analytical skills

Execute all service activities assigned to him/her, which are coordinated via the Customer Care Center, in an adequate and appropriate manner. It will include all service incidents, installation, preventive maintenance and system modifications / Updates on demand.

Responsible for performing technical diagnostics, software loads, calibrations, performing planned maintenance.

Responsible for remote online troubleshooting by analyzing error logs of system and providing solution to customers remotely.

Communicate and accept advice from the Uptime Service Center. Ensure optimal performance in all process activities related to within his/her area of responsibility.

Escalate incidents directly to the “Regional Support Center” (RSC) according to the defined parameters. Inform Uptime Service Center on all escalation issues and report any customer complaints with proper documentation to USC.

Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services.