Junior PM/Engineering - Pennsylvania

Job description

We are looking for a Customer Service Advocate to join our team at Innomotics – A Siemens Business.

Your change engine.
Motors and drives are our business, redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you.

15,000 and counting.
Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go!

The role.

• Customer Service Advocates (CSAs) are the primary point of customer contact for aftermarket and field support.
• Customer Service Advocates (CSAs) will interact with all aspects of Siemens internal teams and departments such as Sales, R&D, Engineering, Quality, Purchasing etc…
• If you are the successful candidate, you will report to the New Kensington Customer Service Manager and will be a vital part of supporting the Siemens New Kensington Large Drives customers.

Primary Responsibilities:
Customer Service Advocates:

• Support Customers by navigating them through the Siemens processes and contacts.
• Lead all aspects of assigned VIP & TSA Customer business.
• Next level of support above tactical project management.
• Ensures that project requirements are met
• Owns the scope of work to ensure that all requirements are fulfilled on time and within budget
• Maintains and monitors project margin throughout project lifecycle
• Builds and implements the project plan
• Requests and supervises the project team
• Leads all aspects of project communications (reporting, correspondence, meetings, etc.)
• Ensures that all Achievement requirements are complete
• Forecasts (with team) and handles risks and opportunities
• Leads change orders and claims
• Coordinates installation, commissioning, and training efforts
• Verifies, requests, and acquires customer acceptance of the system
• Maintains lessons learned throughout the entirety of the project
• Closes the project at completion and archives project files

Your profile.

Required Knowledge/Skills, Education, and Experience:

• BS Degree in Engineering or Business
• Confirmed customer support experience
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize and handle time efficiently
• Excellent communication and presentation skills
• 15% travel based on customer requested meetings and support

Preferred Knowledge/Skills, Education, and Experience:

• 2-3 years of project management experience.
• Engineering or technical background
• Variable frequency drives experience
• 4 - 5 years of customer service experience
• SAP experience

The pay range for this position is $71,300 - $122,300. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

What we offer.

At Innomotics, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We apply lean principles and seek to continually improve our processes and customers’ experience.

Why you’ll love working at #TeamInnomotics

• Competitive compensation based on qualifications
• Medical, dental, prescription and vision coverage, first day of employment
• Matching 401(k) (immediate employer match)
• Competitive paid time off plan, paid holidays, and floating holidays
• Career development opportunities
• Education and tuition reimbursement programs available
• Flexibility to work remote a few days a week
• Paid parental leave

Who designs your future? You do.

Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Jobs at Innomotics - if you would like to find out more about jobs & careers at Innomotics.

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