Customer Care Representative (Logistics) - 18 Month FTC

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as Customer Care Representative

This is a 18-month Fixed Term Contract (FTC).

Core hours are 8am-4pm & 10am-6pm (rotating), based in the office in Camberley. This is a 7-day contract so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirement. Working extended hours are eligible for overtime/enhanced pay.

As a Customer Care Representative, you will be responsible for effectively managing all customer requests for support from call logging to call completion. You will also be expected to be the accurate and effective handler of all requests from the NHS and private sectors.

Your tasks and responsibilities:

• Provide administrative support for country logistical activities.
• Support other Customer Care Centre teams as required to ensure service delivery is planned and carried out in accordance with service level agreements
• Tasks relating to 3rd party logistics & warehousing including the booking of dispatches and returns, and inventory maintenance.
• The raising and maintenance of purchase orders for services supplied by 3rd parties and for any other orders concerning the Country Logistics operation.
• Asset creation and other administrative tasks performed in the maintenance of the DX Siebel system.
• Administration of invoices for payment relating to Country Logistics operations.
• Administration of instrument movements and returned instruments stock including its disposal or return to manufacturing for refurbishment.

Your qualifications and experience:

• Strong organisational skills with the ability to plan and prioritise workload
• Ability to communicate confidently with all stakeholders across all levels
• The ability to take ownership and accountability for day to day responsibilities
• Ability to work as part of a team and establish good working relationships with colleagues and customers
• A strong customer focus with the ability to understand the customer’s requirements
• To contribute to continuous improvement in current work practices and
• A passion and interest for working in healthcare
• Proficient with Microsoft Office and preferably experience of using SAP / Siebel

Benefits:

•  26 days' holiday with the option to buy or sell an additional 5
•  Up to 10% employer pension contribution
•  Share and bonus scheme
•  Access to our flexible benefits from private medical insurance to dental cover
•  Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme.

Our global team:

We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Check our Careers Site at https://www.siemens-healthineers.com/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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