Customer Care Representative - 18 Month FTC

Job description

Do you want to contribute to the future of healthcare? Siemens Healthineers is looking for an experienced call centre professional to join our team as a Customer Care Representative in Camberley, Surrey. This is a 18-month Fixed Term Contract (FTC).

Core hours are 8am-4pm & 10am-6pm (rotating), and there is a hybrid office/home split. This is a 7 day contract so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirement. Working extended hours are eligible for overtime/enhanced pay.

As a Customer Care Representative, you will be responsible for effectively managing all customer requests for support from call logging to call completion. You will also be expected to be the accurate and effective handler of all requests from the NHS and private sectors.

To give you an idea of how this role would look and feel, here are some of the things you could expect to do:

• Log all Service/Applications related calls on the appropriate Service Management System, checking contract and warranty status of the reported system and capturing all of the contact information and process checks
• Forward all logged Service/Application calls to the respective Technical/Applications support teams
• Act as a point of contact for the Siemens switchboard for general Healthcare customer-related enquiries, forwarding them to the appropriate areas of the business
• Create spare part and test equipment orders as required by the Customer Service Engineer for planned visits and coordinate their delivery.

Applicants will need prior experience of working in a call centre environment. You will also need the following:

• Experience dealing with customers over the phone and face to face
• Skills in handling several tasks at the same time against tight deadlines
• Experience working to deadlines in a pressurised environment and working in a team
• SAP and Siebel experience (advantageous).