CRM GBS (Customer Relationship Manager)

Siemens Global Business Services (GBS) enables Siemens andexternal customers to accelerate their business transformation into asustainable and digital future. Its portfolio comprises services driven byexpertise and latest technology – with a strong focus on innovation anddigitalization in areas like Business Administration, Finance, Human Resources,Supply Chain Management, Sales, Marketing and Engineering. Siemens GBS servesits customers globally out of four major regional hubs, one of which is GBS Americas.

This role is a fully customer focused role with the goal todrive profitable account growth and customer satisfaction across all businessofferings. A team of full-time customer relationship experts across the regionhelps this role to accomplish its goals and fulfill its responsibilities. Thisrole is a key member of the regional and global CRM team to enable customercentricity, drive growth, together with consistency in sales and relationshipmanagement across the Americas. This role works directly with the Hubleadership team and broader CRM organization to ensure maximum traction withour customers. 

We are looking for a new role in Customer RelationshipManagement GBS Americas . This position will be based in MX with a hybrid andvirtual schedule.

Core responsibilities of this dynamic role fall into fourcategories:

Account Management and Sales Enablement

-Establish 100% coverage of all customers with accountreviews and account plans in the region

-Drive consistent engagement model between dedicatedbusiness CRM resources, account management, and customers

-Maintain regular schedule of Account Reviews in linewith customer expectations

-Be the Go-to team for all customer issues, which are notcovered through defined channels.

Sustainable Growth

-Identify growth areas together with the business.

-Facilitate workshops with customers to identify growthopportunities

-Manage opportunity portfolio to help organization toaccomplish its growth targets

-Drive a customer centric culture across the organization

Sales Operations

-Customer interface of CRM organization and communityacross the region at C-Level, Function Head Level, and Operations.

-Regularly review and provide transparency of opportunityportfolio, customer health status, and cross business initiatives to regionalorganization and Hub leadership team

Governance

-Support Hub CRM team in preparation of reporting, KPIs,and performance analytics

-Drive and own local policies, which ensure consistentpricing and scoping of customer contracts

-Process owner of Sales and Limitation of AuthorityProcess for the Region

-Define and own local policies, which ensure full andconsistent transparency of all opportunities in the Region

-Align regional processes, tools, and governance topicswith global guidance and strategy

You’ll win us over by having the following qualifications:

• Outstanding communications skills and emotional intelligence to engage both with customers and the GBS organization to enable improved relationships and account growth.
• English and Spanish proficiency
• Ability to build, excite, and drive a team of true customer advocates, who successfully engage with the customer and Global Business Services to exceed customer expectations.
• Deep understanding of what it means to exceed customer expectations and the ability to help the organization to accomplish continuously high scores in customer and user satisfaction.
• Excellent collaboration and influencing skills, which motivate and drive sales teams and organization to outperform.

You’ll benefit from:

Details regarding our benefits can be found here:https://www.benefitsquickstart.com/siemens/index.html.

Our commitment to diversity, equity, and inclusion:

We value your unique identity and perspective. We are fullycommitted to providing equitable opportunities and building a workplace thatreflects the diversity of society. Come bring your authentic self and create abetter tomorrow with us. Learn more about our commitment to DEI [2] here.

Protecting the environment, conserving our naturalresources, fostering the health and performance of our people as well assafeguarding their working conditions are core to our social and businesscommitment at Siemens. They are an integral part of our Business ConductGuidelines and our corporate strategy.

Equal EmploymentOpportunity Statement

Siemens is an EqualOpportunity and Affirmative Action Employer encouraging diversity in theworkplace. All qualified applicants will receive consideration for employmentwithout regard to their race, color, creed, religion, national origin,citizenship status, ancestry, sex, age, physical or mental disability unrelatedto ability, marital status, family responsibilities, pregnancy, geneticinformation, sexual orientation, gender expression, gender identity,transgender, sex stereotyping, order of protection status, protected veteran ormilitary status, or an unfavorable discharge from military service, and othercategories protected by federal, state or local law.