Collector - 18 months FTC

We are Siemens Financial Services (SFS), providing tailored financial solutions to drive business models of the future.

Automation, electrification and digitalisation are rapidly changing the way we do business – and the way we live. Our people at SFS help support investments in related technology by offering project finance, equipment and leasing solutions, structured finance, capital loans and advisory services.

Your role as a Collector is to use your negotiation and excellent customer service skills minimise company losses by collecting all overdue rentals in a timely manner by means of telephone, letter and e-mail; chasing overdue rentals and minimising the number of agreements submitted to Legal Recoveries.

The role is based from our Stoke Poges office (near Slough), however we offer a flexible working policy, with a combination of office and home working to suit your requirements.

You'll make a difference by:

• Minimise customer arrears by chasing debt via telephone, letter, and e-mail, adhering to the collections guideline and UK legislation.
• Maximise recoveries on insolvency cases by working quickly to establish if there are any potential buyers for the insolvent company or our equipment (and in cases where there aren't, fast tracking the agreement for termination and uplift of our equipment).
• Resolve customer complaints by involving Siemens Financial Services introducers and internal Siemens Financial Services Sales team members where appropriate.
• Ensure the customer maintains their rentals whilst we assist them.
• Adhere to the Collections guidelines in order to ensure all collections related activity is within specified compliance requirements.
• Escalate any potential issues on agreements whereby the customer holds a high exposure with Siemens Financial Services.
• Meet all KPI and targets set.

You'll build on your existing skills and expertise, including:

• Excellent communication skills and a positive and team orientated attitude
• Able to work well within structured processes with the ability to manage high volumes of cases efficiently and effectively.
• Good knowledge and understanding of UK Insolvency and consumer credit laws is preferred
• Good negotiation and conflict resolution skills
• Previous experience within collections is essential for this opportunity.
• Ideally you will have knowledge of contracts and consumer credit as well as experience of Banking, Leasing or Finance Agreements.

What can we offer?

• Performance-Based Bonus: Enjoy a quarterly bonus linked to individual and team performance
• Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements
• Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.
• Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.
• Private Healthcare – Free BUPA plan, plus subsidised healthcare for immediate family members

At SFS, our people are our most important asset, and what matters to them matters to us! We are committed to driving positive change in society and the workplace. Watch our video to find out more -

https://www.youtube.com/watch?v=wqSNxhZnA3s

We value your unique identity and perspective and are fully committed to providing equal opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us! Please let us know if you require any reasonable adjustments to enable you to participate in the recruitment process.