Cloud Operations Manager

About us

Siemens Digital Industries Software - Transform the everyday.

Let's make the difference together!

Meet the team - Video

About the job

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

We offer a role with responsibility, independence and the possibility to contribute proactively. We foster a teamwork culture with room for individual development

Please visit https://www.siemens.com/plm.

Introduction

Siemens Industry Software, a business unit of the Siemens Digital Industries Division, is a leading global provider of software, systems, and services for Product Lifecycle Management (PLM) and Manufacturing Operations Management (MOM). With our range of high-performance industrial software, we help manufacturing companies increase the flexibility and efficiency of their manufacturing processes and bring new products to market faster.

Global Delivery Network (GDN) is the organization within Siemens Industry Software responsible for the global delivery of Product Lifecycle Management (PLM) and Manufacturing Operations Management (MOM) services. With its centers in India, Malaysia, Mexico, and Poland, GDN is successfully delivering implementation and support projects of PLM and MOM systems for leading industry companies worldwide.

We are looking for a Cloud Operations Manager who would contribute to the further development of our Cloud Application Services (CApS )practice within our Delivery Center in Wroclaw. Remote / Hybrid working is possible.

Key Responsibilities:

• Maintain the operational Governance within the regional CApS team, ensuring the service management governance.
• Manage the Project throughout the Project life cycle, Performing project risk management including planning, identification, analysis, response planning and controlling.
• Proactively monitor the project's overall progress, resolving issues and initiate corrective and preventive action as appropriate.
• Review the contract and derive actions concerning risks, opportunities and contractual obligations
• Manage customer support requirements and project scope to achieve project objectives
• Stakeholder management both internal and external to Siemens, managing and resolving all issues
• Drive customer communication for outages, escalations and point of contact for Siemens CApS leadership team

Qualifications:

• Experience of working within an ITIL environment, A ITIL Certification is highly desirable
• Experience in managing application Support related projects
• Working within a customer facing position, Managing the operations of a software business, ideally within industrial software (PLM / CAD / MES / MOM) we would consider similar sectors e.g. ERP
• Handling SaaS based customer support projects will be an added advantage.

What we offer:

• Competitive salary and benefits (lunch subvention, extra holiday allowance, private medical care, sport card, life insurance, social budget)
• Work as part of a global Team with cutting edge products for one of the market Leaders on meaningful PLM implementation projects for some of the largest companies in the world
• Mature and proven career development program allowing Services professionals to choose their area of specialization and grow their career at own pace
• Flexible working hours
• Support with relocation (for candidates based outside of Wroclaw)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens. Making real what matters

If you want to make a difference – make it with us!

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