Clinical Application Specialist - MR
Makati, PHILIPPINES
Job description
Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sounds interesting?
Then come and join our Philippines team as Clinical Application Specialist - MR to achieve and maintain customer satisfaction thereby ensuring the continuing profitable growth of our business and complete technical-oriented service tasks of various scopes.
Your tasks and responsibilities:
- You will be educating on-site customers on Siemens Healthineers systems, including turnover training, follow-ups, updates and upgrades for standard systems and applications.
- You will be working on customer consulting and support in individual workflow improvements, including adjustment of system parameters and implementation of new methods and clinical workflows to expand customer portfolio.
- You will be professionally providing application support to quickly process and resolve customer tickets, escalations, and complaints, including error diagnosis, repair and trouble shooting.
- You will be assisting with the PLM/CRM process, which includes gathering field insights into customer requirements, addressing issues, identifying known application errors, and providing troubleshooting support.
- You will also provide sales support, e.g., product demonstrations, preparation of clinical case studies etc.
- You will be working on, On-site option sales which will help in generating leads for our business.
To find out more about us, have a look at https://www.siemens-healthineers.com/en-ph/services/customer-services
Your qualifications and experience:
- Proficient in reading, writing, and communicating in English.
- Graduate of Bachelor of Science in Radiologic Technology. You should have a license or should have completed Radiology examination along with bachelor's degree.
- Minimum 3 years of working experience with 6 months in Magnetic Resonance Imaging (MR) would be added advantage.
- Applicants with Magnetic Resonance Imaging (MRI) experience or hospital experience abroad/local or those who have sales experience with MR products, or prior teaching experience in a radiology program, are eligible to apply.
Your attributes and skills:
- Communication skills and cross culture awareness
- Being assertive, networking, presentation and teamwork skills
- Strategic thinking
- You must know how to drive.
- Travel 75% within the country with professional training abroad.
Our global team:
We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
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