Client Support Analyst - Siemens - Toronto

Job description

Who we are

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

About the job

Environmental, Social, and Governance (ESG) issues have become increasingly important for all stakeholders. The Energy & ESG Managed Services Team is responsible for client data integrity, advanced utility data management, validation, and reporting.

We seek a smart, passionate, and personable individual to join our Energy & ESG Managed Services Team as a Client Support Analyst. The role has a strong focus on client engagement, anomaly detection and data completeness necessary for portfolio-level reporting. You will deliver comprehensive and prompt support to clients to ensure they are successfully leveraging the software to best suit their needs. You should be a people-person who enjoys helping others and has a general desire to learn and grow.

What you’ll be doing

Key aspects of the role include:

Work with our clients and utility providers to maintain accurate billing and consumption data.
Use data processing tools to maintain completeness and integrity of incoming data.
Perform data verification checks. Identify, document, and communicate anomalies to our clients.
Monitor and maintain utility consumption models that directly impact forecast/budget activities.
Serve as an escalation point for complex product and data related inquiries.
Become a subject matter expert in the relevant product and vertical domains.
Support with annual reporting needs and client deliverables e.g. Government benchmarking submissions.
Liaise with client sustainability and property teams to successfully leverage our products to meet their operational goals and objectives.
Collaborate with other Brightly teams to ensure clients receive outstanding service.

This is a hybrid role and can be based in either our Calgary or Toronto office. The successful candidate will be expected to work onsite several days per week.

What you need to have

Undergraduate university degree
1+ year experience in client support
Well organized, able to prioritize and can adapt well to shifting priorities and schedules.
Outstanding interpersonal and communication skills.
Excellent client service and relationship-building skills. A general desire to ensure our client’s success in leveraging our products and services.
A problem-solving and trouble-shooting mentality with a keen eye for detail
Demonstrated commitment to teamwork.
Experience with MS Office suite and products such as Excel, Word and PowerPoint.

What Makes You Standout:

Degree in environmental studies/sciences

The Brightly culture

We’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.

Brightly is committed to maintaining an equitable, fair, and inclusive workplace. We welcome diversity and encourage applications from all qualified applicants. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you do require accommodations, please send an email to: HR-TA@brightlysoftware.com.

We thank all applicants, however only those under consideration will be contacted for an interview.

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Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.

Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.

Offers “Siemens”

Job description