Back Office Opeator 1 1

Job description

Knowledge & Skills:
Bachelor in IT (e.g. Computer Application; Computer Science) or equivalent experience
Work Experience: min 2 years experience, focus customer care
Language Skills: fluent English (verbal and written);
Candidates with German language will be preferred, in this case a degree or minimum work experience is not a prerequisite

Additional Knowledge & Soft Skills
Excellent team player; able to work with virtual and global cross functional organizations, but ability to work independently on their topic and be proactive
Additional to BC or BA: subsidiary subject in economics (is welcome but not a must) or equivalent experience
If possibly a knowledge on EDI standards like EDIFACT, XML, IDOC, and others

AREAS OF RESPONSIBILITY / TASKS
1st and 2nd level Support topics (focus Siemens internal and external partners):
- EDI message tracking requests
- interpretation of error codes, provision of detailed information to the partner
- 1st and 2nd level support for web-based EDI applications
- Data reporting and maintenance (e.g. quality assurance)
- process monitoring
- EDI partner setups, customs and suppliers
- Maintaining EDI tools on an administrative level (e.g. profile settings, application settings)