Applications Specialist
Norwood, USA IT development
Job description
Service Applications Specialist (SAS)
The primary responsibilities of the Service ApplicationsSpecialist (SAS) is to provide implementation services, Train-the-Trainereducation, and troubleshooting on all Siemens Healthineers instrumentation andData Management applications.
In addition,
• Applications Specialist (SAS) is to assist in growing ourbusiness by providing excellent customer support. The Applications Specialist (SAS)is the project coordinator of all installations to which they are assignedwhile efficiently performing system implementations and software upgrades,including customer training with minimal assistance by following establishedguidelines.
• Maintain a high level of customer satisfaction, be able toidentify potential "at risk" customers and communicate effectively tothe appropriate internal stakeholders.
• Effective and efficient resolution of customer issues andparticipation in escalations is an expectation of the role.
• Assist in training other Service Applications Specialistsand be willing to travel outside of their region to assist in supporting otherterritories.
• Assist with product demos and technical presentations bycollaborating with Sales and Service peers to promote sales.
• Organize and participate in field-based customer educationevents. The SAS must work in accordance with government regulations, FDA andOSHA; works in accordance with the Siemens Healthineers Quality System,including adherence to all applicable training requirements and enforcement ofall company safety guidelines.
• Effectively use the appropriate Siemens Healthineerscommunication tools. The SAS must maintain a valid driver’s license andmaintain a good driving record as outlined in Siemens Healthineers policy tothe appropriate internal stakeholders. Effective and efficient resolution ofcustomer issues and participation in escalations is an expectation of the role.T
• SAS may assist in training other Service ApplicationsSpecialists and be willing to travel outside of their region to assist insupporting other territories. Assist with product demos and technical.
Preferred Knowledge/Skills, Education, and Experience
• Ability to travel within and outside the region more than 80%of the time; to include Monday-Friday overnight travel.
• BA/BS preferably in Medical Technology; thorough technicalknowledge of medical technology
• 2+ years of laboratory experience; prior field experienceis preferred; strong communication and interpersonal skills to effectivelyhandle customer problems and support the sales team’s efforts.
• Ability to prioritize critical customers and handle thecrisis customers first.
• Computer literacy is mandatory (Word, Excel, PowerPoint,Outlook, etc.);
• Strong presentation and selling skills; must be completelyaligned with the corporate Vision, Values and Beliefs.
Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html. The pay range for this position is $70,080 - $96,360 and the annual incentive target is 6% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
“Successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”
At Siemens Healthineers, we value those who dedicate theirenergy and passion to a greater cause. Our people make us unique as an employerin the med-tech industry. What unites and motivates our global team is theinspiration of our common purpose: To innovate for healthcare, building on ourremarkable legacy of pioneering ideas that translate into even betterhealthcare products and services. We recognize that taking ownership of our workallows both us and the company to grow. We offer you a flexible and dynamicenvironment and the space to move beyond your comfort zone to grow bothpersonally and professionally.
If you want to join us in transforming the way healthcare isdelivered, visit our career site at https://usa.healthcare.siemens.com/careers.
If you wish to find out more about the specific beforeapplying, please visit: https://usa.healthcare.siemens.com/about.
As an equal-opportunity employer we are happy to considerapplications from individuals with disabilities.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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