Application Support for IT Service - German & English speaker (m/f/d)

Siemens Global Business Services (GBS) enables Siemens unitsworldwide and external customers to accelerate their business transformationinto a sustainable and digital future. Our portfolio comprises services drivenby expertise and the latest technology – with a strong focus on innovation anddigitalization in areas like business administration, human resources, supplychain management, sales, marketing, and engineering.

In our GBS Western Europe and Africa Hub we are already morethan 1400 connected people, from over 57 different nationalities spread across14 countries.

GBS Digital Solutions offer innovative technology solutionsand customer-oriented digitalization services and co-develop digital solutionsto solve our customers business challenges, leveraging our modern technologylayer and partner ecosystem. We consult them with our holistic, 360° digitaladvisory service, encompassing the data-driven discovery of digitalizationpotential along their business processes.

Want to know more about GBS? Check out here!

Your new role – challenging and future-oriented

• Application support for Siemens Digital PeopleSolutions.
• Incident resolution within supportedapplications (incidents, queries & service requests).
• Document all actions and communications in thetickets.
• End-to-end customer experience providing asingle point-of-contact.
• Document all relevant application supportinformation e.g. Creation of use cases, identifying improvements/olddocumentation.
• Knowledge sharing inside the team regarding theapplications and supported activities.

Your qualifications – solid and appropriate

• Fluent in German and English (required).
• Agile mindset.
• Experience in Help Desk / Application Supportincluding handling with Incident Management Tools.
• Experience in technical analysis regarding ITapplications.
• Relevant ServiceNow experience is a plus.
• Problem solving and research skills.
• Good communication and networking skills in anintercultural environment and across all management levels.
• Proactive in the ability to tackle problems andthink analytically.
• Ability to organize and prioritize own tasksefficiently.
• Proficiency in Microsoft Office (required).
• IT Infrastructure library (ITIL) certificationis a plus.
• Ability to learn customer support processes andtechniques.
• Great teammate and proactivity.

What makes us proud as an employer:

• Top Companies to work in Portugal (Awarded byLinkedIn)
• Healthy Workplaces Award - 3rd largecorporations (Awarded by Portuguese Psychologists’ Association)
• TOP 20 Most Admired Shared ServicesOrganizations in the World
• The Biggest of Tech Portugal -TechnologyProduction Category (Awarded by Exame Informática and Visão Magazines)
• Most ESG responsible company in Tech/IndustrialSector (Awarded by Merco Corporate Reputation Monitor)
• 2nd Best Engineering Company (Awarded byTeamlyzer, biggest Portuguese tech community platform)

We are thrilled to have:

• A hybrid working model with a flexible workinghours policy to promote work life balance. A budget for setting up a homeoffice, health insurance and a financial support program for your studies.
• You also have a medical center on the premises,sports groups, 2 days volunteering, access to e-learning platforms (Learnlight,LinkedIn Learning and more) and discounts with partners.
• To all these benefits we add the possibility towork in a fresh, relaxed, and always motivated environment.

#Siemens #PeopleAtSiemens

Siemens is committed to creating a diverse environment and is glad tobe an equal opportunity employer. We strongly encourage applications from adiverse talent pool!