Application Support Engineer - Teamcenter

Siemens Digital Industries Software is aleading provider of solutions for the design, simulation, and manufacture ofproducts across many different industries. Formula 1 cars, skyscrapers, ships,space exploration vehicles, and many of the objects we see in our daily livesare being conceived and manufactured using our Product Lifecycle Management(PLM) software.

Qualifications

• Bachelor’s/Master’s Degree in Engineering or Computer Science (or equivalent experience)
• Demonstrable experience on Teamcenter implementation or supporting Large Teamcenter Customers.
• Good knowledge of Windows and Linux Operating system, Networking, Database and Security concepts!
• Proven knowledge of industry standard methodologies regarding PLM (product lifecycle management)
• Superb communication skills in English, both verbal and written

Key Responsibilities

• Providing Teamcenter Installation and Configuration support to our customers in Asia Pacific
• Crafting OOTB Teamcenter Environment on Cloud for reproducing customer issues and resolving the same.
• Duplicating Customer issues and providing detailed documentation to Product Development for further investigation and resolution, in case of product issue.
• May need to work on weekends to support our premium customers.
• Mentoring Junior Team Members!
• Timely resolution of issues and handling customer escalations.
• Ability to identify problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
• Documenting FAQ, and knowledge base content for consumption by users.
• Write technical articles and crafting videos, which will be published online via Support Center.

We are Siemens

A collection of over 377,000 minds buildingthe future, one day at a time in over 200 countries. We're dedicated toequality, and we encourage applications that reflect the diversity of thecommunities we work in. All employment decisions at Siemens are based onqualifications, merit, and business need. Bring your curiosity and creativityand help us shape tomorrow!

We offer a comprehensive reward packagewhich includes a competitive basic salary, bonus scheme, generous holidayallowance, pension, private healthcare and actively support working from home.

We are an equal opportunity employer andvalue diversity at our company. We do not discriminate on the basis of race,religion, colour, national origin, sex, gender, gender expression, sexualorientation, age, marital status, veteran status, or disability status.