ALM Application Operational Support Professional [COSIMA]

ALMApplication Operational Support Professional

The ALM Application Operational SupportProfessional is accountable and responsible for providing core operational,automation and cloud-based solutions for applications involved in"Application Lifecycle Management" within Siemens Healthineers IT.

Roles & Responsibilities:

• Work with internal & external stakeholders in IT, vendors & business to collaboratively develop and drive the strategy & roadmap for the Application Operation in scope.
• Understands Application operation requirements, components, and setup to drive continuous service improvements.

• Responsible for addressing all tickets w.r.tIncident Management, Change Management & Problem management.
• Provide cloud-based solution forinfrastructure optimization.
• Responsible for ensuring service operation governancerelated to security & data protection.
• Responsible for Fulfilling Healthcarestandards like FDA, HIPPAA, Part 11, GDPR, legal, export control & customsetc.
• Strong knowledge of all ITIL processes
• Experience on migrating on prim Application toSaaS.
• Handling End to End Service Operation of SaaS &On prim Application.
• Strong understanding & Implementation ofAuthentication and Authorization methodology.
• Day to day management of Tasks across all Applicationwithin ALM
• Coordinates communication among internal andexternal Teams
• Provide senior management and servicestakeholders required weekly, monthly, and quarterly reports related to Applicationoperations and performance etc.
• Understands service requirements, components,and setup to propose Operational Roadmap and Continuous service improvements.
• Participates in internal business stake holderreview meetings (within IT & with business).
• Collaborate with business and IT leadership toprioritize, maintain, and oversee execution on infrastructure roadmaps.
• Flexibility in managing global processes andbeing available on-call for emergency situations always.
• Driving technical issues to resolution: fromqualifying the issue, to reproducing it and conducting an in-depth technicalinvestigation (being in touch with the customer and managing their expectationsall along the way)
• Administer and manage the Engineering R&Dproduction tools.

CORE COMPETENCIES:

• Mandatory experience in
  • • ALM Tools
    • Cloud Technology
    • DB operation
    • Automation
    • Application Architecture design and service
• Strong Exposer on below tool
  • • DEVOPS
    • Requirement Engineering Tools
    • Test Management Tools
    • Static Code Analyzer Tools
    • Application Security Tools

               Project Management & Issue Tracking Tools, etc.

·       Setting up automation using monitoring tool Dynatrace.

·       Create and maintain high available systems.

·       Consuming Azure Services like Azure Managed Instance, BlobStorage, Azure Active Director, etc.

·       Deploy application on web service using Tomcat, Apache, IIS,Ngnix.

·       IIS configuration, website setup, windows authenticationmechanisms

SOFT SKILLS:

·       Must be able to communicate and work effectively in amulti-cultural environment. Must possess the ability to collaborate remotelywith the functional teams in Germany and the USA.

·       Ability to work in a dynamic agile environment.

·       Must be a self-starter, capable of working with very little supervision.

·       Must be capable of taking initiative, with a firmunderstanding of the final goal to be achieved.

·       Must be an excellent team player.