Administrative Assistant - Operations
Kansas City, USA
Job description
We are looking for a Administrative Assistant to join our team at Innomotics – A Siemens Business.
Your change engine.
Motors and drives are our business, redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you.
15,000 and counting.
Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go!
The role.
Innomotics is looking for a phenomenal person to assist in the effective liaison, support and assistance between customer services department and rest of organization. In this role you will be maintaining mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities, using the CRM system to manage the functions of receiving, assessing, analyzing, resolving, and detailing customers’ issues and complaints in accordance with agreed requirements.
Your profile.
Responsibilities:
- Assist in the effective liaison, support and assistance between customer services department and rest of organization, maintaining mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities, using the CRM system to manage the functions of receiving, assessing, analyzing, resolving, and documenting customers’ issues and complaints in accordance with agreed requirements
- Provide general administrative support to the team to include filing, data entry, typing and assisting in the management of communications and paperwork, managing diaries, assisting with travel arrangements/organization, looking after visitors, and assisting with general reception and telephone duties
- POR completion for ordering parts for repairs. Includes sending to buyer and tracking after parts have been ordered by buyer
- GR (goods receivables) work with receiving department and perform GR’s for items received
- Assist Manager to make improvements and implement required changes
- Assist document administrator to liaise with external agencies as it relates to customer service matters
- Ensure compliance to relevant codes, legislation, and procedures including health and safety. Update SESIS report and complete annual reports
- Update and support all Safety programs and procedures. Track due dates for safety requirements and communicate with the manager.
- maintain accurate records/documentation associated with your work
- Fleet maintenance tracking through Wheels program
- immediately report problems/failures that may impact on the organization and/or its clients/customers to Line Manager
- Responsibly use resources and control expenses to meet agreed budgetary controls
- Interact and co-operate with all members of the organization, its suppliers, and clients/customers
- From time to time, you may be expected to be part of special projects, as are reasonably required of your job role.
- Manage basic HR topics; welcome packages for new employees, administration of onboarding process, I9 employment verification, etc.
- Backup Document administrator as needed to keep flow of office responsibilities current
Qualifications:
- High school diploma or state-recognized GED required; Associate degree preferred
- Excellent organizational and interpersonal skills
- Proficient in Microsoft Office (Outlook, Word, Excel, Power Point, etc.)
- Experience with SAP
- Good verbal and written communication skills in English
- Qualified applicants must be legally authorized for employment in the United States and must not require employer-based support or sponsorship now or in the future
- The pay rate for this position is ($40,000-$54,000). The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
What we offer.
At Innomotics, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We apply lean principles and seek to continually improve our processes and customers’ experience.
Why you’ll love working at #TeamInnomotics
- Competitive compensation (salary and bonus) based on qualifications
- Medical, dental, prescription and vision coverage, first day of employment
- Matching 401(k) (immediate employer match)
- Competitive paid time off plan, paid holidays, and floating holidays
- Career development opportunities
- Education and tuition reimbursement programs available
- Flexibility to work remote a few days a week
- Paid parental leave
Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
Jobs at Innomotics - if you would like to find out more about jobs & careers at Innomotics.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.