Manager, Configuration Implementation

Job description

Key duties and responsibilities

·  Understand client objectives and processes, and plan and coordinate the execution of the internal implementation team’s fulfilment of those objectives.
·  Act as the primary point of contact for client questions relating to the integration of underwriting processes.
·  Work closely with other Velogica business implementation professionals to manage the process of onboarding new clients and adding new data sources and functionalities for existing clients. 
·  Collaborate with clients and multiple teams within Velogica, SCOR and Digital Solutions to understand underwriting requirements and intent and efficiently incorporate that information into Velogica.
·  Work closely with the Product Owners to understand priorities and dependencies and communicate those priorities effectively to clients. 
·  Work closely with clients and Velogica App/Dev, Configuration, and Underwriting teams, to conduct investigations and review and refine underwriting and configuration requirements and related software requirements and detailed designs.
·  Educate clients and potential clients on the specifics of Velogica based solutions from an underwriting and configuration perspective.
·  Create and maintain documentation to explain or simplify implementation efforts for the client and/or the internal implementation team.
·  Create detailed documentation of client meetings and agreements.
·  Provide high level guidance and support to the client’s configuration and testing efforts, and coordinate resources to provide detailed technical guidance where necessary.
·  Support the business development teams (including some travel).
·  Review and contribute to client and vendor contracts and treaties.
·  Work with other team members to create an environment where all team members can achieve autonomy, mastery, and purpose in delivering quality services predictably and efficiently through use of an Agile development methodology.
·  Adhere to all Information Security policies and best practices, including security awareness training and other information protection initiatives.
·  Foster and participate in a culture of psychological safety and continuous improvement.
·  Other duties as required for the position.

 

Required Education 

·  Bachelor’s degree or equivalent work experience.

Required experience & competencies

Experience: 

·  Minimum 3 years combined life Insurance underwriting, management, program risk management, process or product development.
·  Demonstrated ability to apply underwriting concepts and design appropriate analytic and risk management measures 
·  Experience working on or with automated underwriting engines required
·  Demonstrated success meeting customer deadlines and managing multiple priorities and projects.
·  Excellent organizational skills.
·  Demonstrated problem-solving and analytical skills
·  Strong interpersonal, verbal and written communication skills.
·  Demonstrated ability to build and maintain relationships.
·  Highly motivated, self-directed worker capable of developing detailed tasks from abstract assignments.
·  Experience creating and following a schedule, communicating status, working in a fast-paced, team environment, and successfully contributing to business initiatives.
·  Demonstrated ability to function independently and as an integral member of a team.
·  Demonstrated leadership skills, including the ability to provide technical guidance and foster a safe and productive work environment.
·  Regular attendance and an availability to work additional hours to meet challenging deadlines are minimum requirements of this role.

Personal Competencies:

·  Problem Solving - Identifies and analyses issues, proposes and rolls out relevant solutions after appropriate approvals.
·  Relationship Management – Works to build and sustain professional relationships with internal and external stakeholders and leverages those relationships to achieve team goals.
·  Communication - Knows how and when to develop/sustain a message and/or an idea (speaking and writing), uses the right tools to present information.
·  Resilience - Demonstrates an ability to step back when facing difficult situations and to bounce back after a failure.
·  Decision Making - Makes decisions and/or rolls out the decisions taking into account all available information.
·  Accountability - Alerts, raises the critical points when needed, shoulders and corrects his/her decisions and shows responsibility regarding cost management.
·  Commitment - Makes effort to bring his/her skills and uses his/her expertise to contribute to the success of the Group.
·  Curiosity - Demonstrates an appetite for learning and developing his/her-self in his/her field of expertise, can develop new practices and methods in relation with his/her day-to-day work.