Global Claims Governance & Operations Trainee Analyst

Job description

P&C Global Claims is a SCOR central transverse function that oversees the claims activities within each Hub across SCOR Global P&C, ensuring the proactive adjustment and management of claims reserves, and the timely provision of accurate management information to SCOR Global P&C leadership. 

As part of the Global Claims Operations team, the Role Holder will assist in the smooth operation of the P&C Claims team.

The Role Holder will be responsible for supporting the Global Claims Governance & Operations Manager in ensuring that an effective control environment is in place, and that controls are performed efficiently and effectively, whilst also working towards continuous improvement.

The Role Holder will participate in the design, development, testing and implementation of systems and procedures, working towards a more consistent and globally aligned operating model for Claims, ensuring that end to end processes are developed which meet the requirements of the Global Claims Handling Guidelines and adhere to both the related internal controls (ICS) and local regulations. 

Required experience & competencies

• Strong organisational skills – ability to manage multiple tasks simultaneously 

• Good communication skills required – ability to coordinate and collaborate with key stakeholders in Claims as well as other transverse support functions across all hubs/offices in different countries. 

• Strong systems literacy:

o Microsoft Office Skills required, Excel, Word & PowerPoint intermediate to advanced level 

o Knowledge of SharePoint/MS Teams & Visio desirable but not essential

• Strong numeracy & attention to detail 

• Experience of producing high quality presentations, procedural documentation & other operational documentation 

• Self-motivated with good drive and enthusiasm; confident, requiring minimal direction & supervision

 

Required Education

·  Educated to a minimum of A Level standard (or equivalent)

  To coordinate the performance of the Global Claims “ICS” procedures and controls, liaising with local Claims Operations Managers as required.

• To coordinate the responses to audit requests and ensure that actions against audit recommendations are tracked to completion.

• To analyse & document processes, identifying issues/inconsistencies and best practice.

• To support Claims user requirements gathering for system changes and take part in planning for user testing and implementation of systems, including documentation of training materials and user guides 

• To support the clear communication of procedures both for new joiners and existing Claims team members, including availability of resources on the Claims intranet site.

• To assist in monitoring that the agreed operating model is being adopted and followed consistently across different LoBs and regions. 

• To contribute to other Global Claims Operations projects as required.