Global Field Excellence Officer for Customer Relationship Management - VIE Contract (W/M)

Job description

iMove, the Sanofi VIE Program, is available to citizens of the European Economic Area (EU + Norway, Liechtenstein and Iceland) aged between 18 and 28.

PLEASE NOTE that since this program is primarily an international development program, candidates cannot apply to a VIE assignment in their own country of citizenship.

PLEASE NOTE that applications that are only submitted in French cannot be considered by our non-French speaking partners at Sanofi worldwide.

Therefore, only applications that are submitted in English will be considered.

At Sanofi diversity and inclusion is foundational to how we operate and is embedded in our Core Values. We respect the diversity of our people, their backgrounds and experiences. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our employees, patients and customers.

We are looking for a candidate for a VIE mission of:

Global Field Excellence Officer for Customer Relationship Management - VIE Contract (W/M)

The Global Field Excellence Officer (GFEO) will be responsible for supporting key projects to accelerate the implementation of the Vaccines global commercial strategy.

Key responsibilities:

The GFEO will assist in identifying, developing and replicating best practices as well as developing analytical tools and systems to support data-driven decision making. More specifically GFEO will assume CRM (Customer Relationship Management) responsibilities, that is:

·  Helping ensure countries optimize their usage of the CRM in alignment with global guidelines pertaining to the:
·  Sanofi Pasteur Vaccines CRM core model
·  Customer Segmentation & Targeting (CS&T) global methodologies
·  Sales Force Effectiveness (SFE) KPI (Key Performance Indicator) harmonization initiative
·  Developing training programs for country end-users (SFE managers and field resources) on the usage of the different modules in alignment with the aforementioned global guidelines, methodologies and initiatives
·  Establishing and adequately communicating guidelines on CRM usage
·  Collaborating with the Sanofi Information Technology department to gather, monitor and triage country requests
·  Providing key input to the Global and Regional CRM governance committees; contributing to ongoing assessment and prioritization of region and country needs
·  Supporting the CRM country deployment based on the CRM and business knowledge/expertise gained through priorities mentioned above

Candidate's profile:

·  Education: university degree, majoring in Business/Commercial education, Engineering or other Science field
·  Experience: CRM fluency; project management skills; reporting and data management experience would be a plus
·  Soft skills: integrity, tenacity, resilience and adaptability in complex situations and an often changing environment; ability to handle pressure and commit to deadlines; analytical and problem solving skills; quality of thought process and ability to communicate steps clearly; ability to collaborate with technical colleagues (IT), marketers and sales representatives; communication skills and ability to translate data, analyses into business trends/outcomes and vice-versa
·  IT tools: MS Office (Excel fluency is appreciated), any BI (Business Intelligence) tool is a plus
·  Languages: fluent English; French is a plus

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.