Customer Engagement Manager

Job description

·  Location: Prague
·  50% Remote working and 50 % office. UP to 50% traveling locally
·  Job type: 12 months contract , Full-time

About the job

As Customer Engagement Manager you will improve brand growth and business performance by leveraging real time data and results and by deeply understanding the behaviour change of the people we serve.

You will adopt and amplifies global brand assets and brand positioning to create memorable omnichannel brand experiences. You will achieve it aby working collaboratively with the local cross functional team and builds strong agency partnerships to deliver best in class brand experiences.

Key responsibilities

·  Develops a deep local understanding of the people we serve along the experience Journey.
·  Uses local insight to activate the global brand strategy and brand positioning.
·  Develops and executes an integrated local brand plan and collaborates with the local cross functional team to achieve this.
·  Supports the deployment of the integrated omnichannel strategy locally. Uses an optimized media mix to deliver memorable brand experiences and the required behavior change.
·  Adopts and amplifies global brand assets across the experience journey. Partners with cross functional Global teams and agency partners to achieve this.
·  Provides clear and motivating briefs to inspire and guide agencies to adopt/localize global brand assets and to create local media campaigns.
·  Manages local budgets and continuously evaluates and optimizes brand performance.

About you

·  University Degree.
·  Minimum 3-5 years of experience on similar position in pharmaceutical industry.
·  Willing to work in cross-functional collaboration team.
·  Motivation, communication, relationship-building.
·  Quick to analyze and take action.
·  Capability to work as a part of the team respecting the needs and contribution of those involved.
·  Sense of urgency, punctuality.
·  Ability to work under pressure.
·  Good knowledge of MS Office (Word, Excel, Power Point).
·  Fluent in English.
·  Fluent in Czech or Slovak.

Pursue progress. Discover extraordinary .

Discover our Code of Conduct , that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document, before applying.

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.