Customer Engagement Executive

Job description

Purpose of this role :

Reporting to Customer Experience & Business Manager, the incumbent is to orchestrate face-to-face and digital engagement journey with wide coverage of Health Care Professionals beyond classic territories.  Share of Voice Focus via remote detailing with relevant, value-added and customer-centric contents and services that HCPs want according to their persona

Key responsibilities and Tasks :

·  Utilise all brand materials and omnichannel engagement platform for an improved customer experience
·  Conduct all digital and remote engagement in alignment with the omnichannel customer journey blueprint
·  Apply knowledge of all promoted products, key competitor products, major clinical trials and clinical disease states
·  Achieve sales targets while operating within the confines of company policies, approved budget and promotional programs.
·  Monitor sales performance regularly and continually analyse opportunities for existing and potential business with the defined territory and recommend appropriate engagement plan

About you

Requirements :

·  Bachelor’s degree from any discipline (Science or Pharmaceutical-related is a plus)
·  1-3 Years of Pharmaceutical sales experience / Customer Development - Account Management/ Marketing experience
·  Digital Marketing / eCOM experience is a definite plus
·  Data & Insights - ability to source, identify and convert data into insights, driving actions.
·  Innovation - curiosity, customer obsession and white space / new revenue streams focus.
·  Team Player, and the ability to move with speed, experiment and learn with growth mindset.
·  Outstanding verbal and written communication skills
·  Active listening and retaining information skills
·  Demonstrate high level of comfort and confidence to discuss and engage, handle rejection and objection with customers via phone and digital platforms
·  IT literate and familiarity with CRM system and digital platforms
·  Minimal travel expected (internal meeting)

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

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At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.