Customer Support Administrator

Job description

Customer Support Administrator

Vacancy details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Landing Systems is the world leader in aircraft landing and braking systems. Its expertise covers the entire life cycle of its products, from design and manufacturing to maintenance and repair. The company has partnerships with more than 25 airframers in civil, regional, commercial and military transport, supporting more than 35,000 aircraft and making over 100,000 landings every day

Reference

2026-169881

Position description

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Customer Support Administrator

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

Safety in the sky....supported by you!

Based at our MRO (Maintenance, Repair & Overhaul) site, and as part of our Customer Services and Support team, as Customer Support Administrator, you'll work with a great and knowledgeable team. You'll have opportunities to learn and progress, with investment being made on site it's an exciting time to join our growing local team!

Looking after the people who make Safran great is a priority for us. We offer a range of benefits designed to support you, both in and outside of work.

• We value your time: We have an early finish on a Friday, giving you time to recharge.

• Time to unwind: Start with 25 days of holiday, plus UK Bank Holidays, and we offer options to buy or sell days to fit your needs.

• Sharing in our success: We believe in rewarding your contributions with an annual bonus and share scheme options.

• Planning for your future: We offer a generous pension scheme, with up to 8% matched contributions, and life assurance at 4x your salary.

• Making your work life easier: Enjoy onsite parking, including EV chargers, a subsidised restaurant, bicycle storage, and shower facilities.

• Flexibility that works for you: We offer a wide range of flexible benefits and working options (role dependant), enhanced maternity and family friendly benefits, because we know everyone's needs are different.

Who are Safran Landing Systems?

We are a global leader in aircraft landing and braking systems, from commercial and business travel to military and defence fleets. Our expertise cover the entire life cycle of our products from end-to-end: design, manufacturing, maintenance and repair.

We're at the forefront of aerospace technology, creating safer, more sustainable aviation for the next generation of aerospace. It's easy to take flying for granted, or forget the incredible amount of technical skills, capability and co-ordination required to create an aircraft. At Safran, we never take it for granted. Our people's talents and skills come together to make the feat of flying possible. Here, you can create an impact you're proud of, where you're rewarded for your dedication and willingness to learn.

But what else? (benefits, specificities, etc.)

What will I be doing?

Reporting to the Customer Support Manager, providing effective day-to-day communication to both the customer and operations. This role provides the essential link between the delivery of the operational plan and the external “voice of customer” requirements.

• Act as a focal point for managing communications directly with customers

• Ensure commercial aspects of the contract are clearly understood and applied

• Generate customer quotations and invoicing in line with the company output plan and works procedures, ensuring clear and concise information is provided to the customer at all times

• Manage arrears on a day-to-day basis

• Capture the customers' expectations and preferences to ensure these customer requirements are satisfied

• Working closely with key business stakeholders (KAMs, Sales, Finance, Quality and Operations) to improve the customer service experience

• Strong continuous improvement ethic to enhance the customer experience and improve the company's processes and procedures

• Out of hours cover on a rota basis

Candidate skills & requirements

What do I need to succeed in the role?

• Strong Commercial skills

• Effective external customer management skills.

• Effective communication skills throughout all levels of the business.

• Good organisational and planning skills.

• A flexible approach with ability to adapt to different working environments.

• Highly in-tune with the voice of the customer.

• A keenly developed sense of right first time attitude towards quality.

• Highly motivated, takes accountability, delivers excellence and respects internal and external customers.

• Experience in a similar role is desirable but not essential. The key attributes to be successful in this role are to be enthusiastic, dedicated, highly motivated, good communicator and a strong attention to detail.

At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.

We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role.

We will consider all applicants who meet the minimum requirements regardless of their age, identity or background.

Please apply by uploading a CV, and if your experience matches what we're looking for, one of our recruitment team will give you a call.

Offers of employment will be subject to a relevant level of company security vetting, which may include a criminal record check.

Join Safran and discover what we could achieve, together.

Position location

Job location

Europe, UK, England, South West

City (-ies)

Gloucester (MRO)