Medical Communication Manager

Job description

The Position

1. Develop DA level deep-dive analysis and generate insights to maximize the value proposition of medical communication.
1) By utilizing existing systems and channels to perform data analysis and deep dive the root cause to generate valuable and high quality insights.
2) Work with internal and external stakeholders to generate insights from both HCPs and Patients.
2. Competent handling of enquiries received from health professionals, Roche employees and consumers(MI).
1) Be proficient in routine inquiry responses and manage PV related cases according to SOP.
2) Provide high quality responses to improve customers’ experiences (cover 100% SRPL internal queries and no less than 20% of external queries).
3) Develop Medical Information local standard responses of frequently asked questions.

4) Conduct routine desk searches to support Competitor Intelligence (CI) updates.
5) Develop and maintain a DA based knowledge bank.
6) Develop monthly "Publication Alert" by DA with highlighted key messages, and develop brief slides for major publication with balanced and objective principles.
7) Develop DA level semi-annual enquiry analysis report, and submit a customized enquiry analysis report per request from another function.
3. Ensure and guarantee of the documents and materials from promotional and non-promotional activities etc. compliance with Medical Governance requirements, local regulations and Global standards.
1) Take the responsibility of promotional material review, Grants, Sponsorships and Donations (GSD)
review and medical activities review to ensure communicating Roche products in ethical, fair and honest manner and aligned with company compliance and SOP.
- complete review with high quality in timeframes.
- comply with internal and external standards, procedures and regulations.
- find out the key issues and get back to the applicant.
2) Summarize and share experience with team members to enhance the review quality.
3) Find out solutions to special issues to minimize the compliance risk, and initiate the communication to relevant stakeholders according to review issues.
4) Develop communication contents about academic progress & evolving topics.
4. Publication plan development and execution to support overall medical strategy.
1) Manage congress abstract planning and submissions process, lead/participate poster or slide development.
2) Facilitate and oversee the publication project implementation. Ensure publications are developed in compliance with company guidelines and SOPs.
3) Manage external publications agencies to closely follow the timelines of publication development, review, approval, submission and publish.
4) Coordinate cross-function discussion (MS/BioM/PI etc.) to manage peer review comments with support.
5) Develop publication plan for responsible DA with coach, comprising publication strategy, high level and tactical planning through work with brand team.
5. Collaboration with internal or other function stakeholders and external partners.
1) Contribute in MBT/ cross-functional activity from a medical communication perspective.
2) Develop external medical communication plan to support DA strategy.
3) Proactively explore customer’s needs and initiate new approaches to address biz opportunities/issues.,
4) Drive or support and collaboration with internal and external communities/projects to deliver breakthrough outcomes.
6. Coach & Feedback.
1) Provide training and coaching to new comer / junior members to support them familiar with systems, processes and capability development.
2) Lead & participate in Medical Communication function related (MI/MR/Pub) standard procedures development so as to ensure qualified, business driven and customer focused medical information service.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche China consists of the full value chain of Pharmaceuticals and Diagnostics fields, from early research, clinical development, manufacturing to commercialization. With more than 7,000 employees, Roche China is now working to develop itself into Roche's third global strategic center after Basel and San Francisco, and making sustained efforts to fulfill its long-term commitment to China, so as to meet Chinese patients’ unmet needs.

Roche is an Equal Opportunity Employer.