Digital Campaign Subchapter Lead LATAM
San Rafael (Escazú) Marketing
Job description
The Position
We are looking for you to join Roche and our Roche Services & Solutions Team.
Roche is a stable and innovative biotechnological company offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. We are continuously expanding, looking for new talents to join our transforming Services & Solutions Center.
About the Global Digital Hub:
The Global Digital Hubhas newly been established within Roche Services & Solutions Center. Our main purpose is to strengthen the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design.
About the position:
As a member of the Global Digital Hub Team, you will work to ensure fulfillment of the Global Digital Hub long term outcomes and strategy as well as excellent delivery of priorities. You will inspire and engage the subchapter members to collaborate across the network and exponentially contribute towards Roche’s Ten Year Ambitions. You will also be accountable for driving the embedding of the new operating model and will role model agile collaboration.
The Digital Campaign Subchapter lead will contribute to shaping the future of the Global Digital Hub by developing cutting-edge digital capabilities and supporting the development of colleagues across the organization. This challenging position will create unique opportunities to further grow, learn new leadership and functional skills, and deepen the understanding of the different digital capabilities such as Social Media Management, Website Management, Creative Design, Digital Campaign Management, Marketing Automation & Digital Operations.
The Digital Campaign Subchapter Lead has responsibility for supporting the strategic vision and direction of the chapter and continuously seeks opportunities for innovation and value creation.
Your day to day responsibilities are:
Coordinate the operation of the subchapter; Onboard and develop team members by providing coaching and other support to maintain the high effectiveness of assigned activities related to the Digital Campaign Chapter managed within the Global Digital Hub. Ensure the team members have the required proficiency to execute work packages, deliver the objectives and seek ways of continuously improving
Responsible for resource management and continuous monitoring of resource utilization and customer satisfaction within the subchapter
Accountable for and foster capability development of the team members
Quickly and effectively engage resources, utilizing both formal and informal networks to meet desired goals
Partner and build relationships with other Subchapter Leads to align on strategic priorities, accelerate decision-making, ease bottlenecks, and to support each other
Gather feedback, best practices and success stories from business partners across the region, forming a community to create a culture of sharing and learning or working towards common targets to leverage synergies and harmonize processes
Business Process Management: As center of excellence, establish process governance principles and maintain proper documentation within the scope of responsibility
As a qualified expert, you have:
Relevant experience working in digital operations for large organizations, agencies or startups
Relevant Digital omnichannel/multichannel marketing experience and proven track record in developing and delivering effective and engaging content
Experience as direct leader with tasks that include people development, coaching, and leadership
Advanced English proficiency (written and spoken) is essential.
Successfully navigating complex, multicultural and highly matrix environments
Project and change management skills
End-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome)
What can you bring to our team:
Innovative and problem-solving (incl. analytical skills, active listening, critical thinking, process improvements) with a focus on sustainable and scalable solutions
Growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback)
Detail oriented, well organized and efficient with time management
Ability to work under pressure, manage complex issues & work independently
Quick learner, passionate about technologies
Dynamic and flexible in working with different tools
Good interpersonal skills to work as part of a team combined with ability to engage with senior leaders
In exchange we provide you with:
Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.
Excellent benefits & flexibility: We ensure flexibility, to help you find your balance. We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
Explore what the Global Digital Hub is about.
Discover the Roche Services & Solutions Center and how we work together as a truly global team!
#GlobalDigitalHub# #RSS#
Relocation benefits are not available for this job posting.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.
Roche is an Equal Opportunity Employer.