E-Commerce Coordinator

Job description

  

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

“At Cartier, everyone has a multinational background or has lived across several countries and cultures. Working with people of such diverse natures is what makes my job such a faceted, fun and refreshing experience.”

 

Diversity is at our core but what unites us all is the quality over quantity mindset, passion for representing the highest quality and the impact that we have on people`s lives, helping them to create lasting memories with their loved ones.

Join us in our beautiful historic building on Herengracht and grow with our brand Cartier .

 

HOW WILL YOU MAKE AN IMPACT?

You will be working with the E-Commerce team to enhance all aspects of the e-commerce purchase,striving to provide our clients an oustanding luxury experience. You work on bringing the Cartier journey to life within our European eBoutique by exceeding our customers’ expectations.

 

·  You ensure the follow-up of all eBoutique orders from beginning to end and make sure all escalations from our customer service team are resolved in a timely manner.
·  You are the key contact point between our customer service team and our operational partners such as the warehouse, logistics, finance and fraud teams.
·  You are the gatekeeper of e-commerce policies and procedures by implementing new procedures and ensuring that e-commerce procedures are up to date.
·  You are a Maison Ambassador, contribute to a positive and productive working environment by leveraging both personal and team qualities to create a highly collaborative network at all times

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

By being yourself and showing your passion for E-commerce, demonstrating your client and sales focus and contributing a pro-active, enthusiastic attitude.

 

You have at least 1-2 years of experience in customer, service, sales, logistics or operations coordination. Communicating fluently in English is not an issue for you and you are a fast-learner. Knowledge of SAP, experience in retail or e-commerce is a plus. You have a strong understanding of the sales process, and you want to make your mark in a fast growing environment. Challenging environments make you thrive and you like to demonstrate your entrepreneurial spirit. You approach to work is structured and organized. You want to join and contribute to a team striving to build and develop new sales and client experiences for the Maison. Above all you want to be part of a growing positive and energetic team.

 

 

HOW DO WE KEEP YOU SMILING?

As we are all very social and do our best to preserve a great mood in the office, we organize many different events where we all come together. If you get charged in international environments, we can definitely offer the richness of diversity with currently 37 nationalities in our Amsterdam office. In our passionate and growing team, you will have a chance to gather valuable knowledge of the commercial market and the luxury sector which will pave the way for your future career.We are here because we love our brands and we will support you in taking pride and growing into an expert in the luxury field and support your development.

 

YOUR JOURNEY WITH US:

If your application is selected we will reach out for an informal introductory call. In the interview process with us, we always ensure you have complete insight and transparency.

If this sounds stimulating to you, we are happy to hear from you and hopefully welcome you to our team.

Richemont is an equal opportunity employer.