Team Performance Training Manager (100%)

Job description

To support our Team Performance and Digital Training Department we are looking for a

 

TEAM PERFORMANCE TRAINING MANAGER (100%)

Duration : Permanent
Start : September 2025

Reporting to IWC’s Global Head of Team Performance and Digital Training, the Team Performance Training Manager plays a pivotal role in elevating commercial excellence across all markets. Responsible with the creation and deployment of the global training strategy, this individual empowers IWC representatives—both internal and external—to deliver exceptional customer experiences and exceed ambitious sales targets. With frequent international travel to key markets, the Team Performance Training Manager ensures all client-facing teams are equipped to embody the IWC‘s values while driving growth.

 

YOUR MISSION AT IWC.

 

·  Analyze commercial KPIs across all channels to identify actionable insights and drive sales-centric initiatives in collaboration with Direct-to-Customer (DTC), Sales, CRM and Customer Experience (CX) teams.
·  Lead the “Train the Trainer” strategy to scale performance and foster local team excellence.
·  Design and implement comprehensive 360° training and coaching plans tailored to market-specific sales goals.
·  Conduct on-site visits across priority Point of Sales (POS) to reinforce action plan execution and ensure retail excellence at the point of sale.
·  Coach boutique and POS staff, including managers, on performance drivers such as KPI optimization, CRM mastery, and elevated clienteling techniques.
·  Develop and deliver sales-focused training programs aligned with global priorities (e.g., Selling Ceremony, Brand DNA, and Product Storytelling).
·  Partner with Digital Learning to create e-learning content for IWC’s digital learning app.
·  Continuously innovate and refine global sales training methods to reflect evolving customer expectations and luxury retail standards.
·  Monitor training impact through boutique performance metrics and customer experience evaluations, ensuring continuous improvement and impacts on business.

 

HOW YOU BECOME PART OF THE JOURNEY.

 

·  Bachelor's and/or Master's degree in the areas of business / communications / marketing / or similar tertiary education.
·  Demonstrated success in physical retail environments with strong sales leadership.
·  Corporate-level experience in training, coaching, sales or team development.
·  A natural communicator with a passion for people development.
·  Strong public speaking and facilitation skills, able to inspire and influence high-performing teams.
·  Verbal / written proficiency in English (written and spoken), any other languages are a plus.
·  The Job is located at IWC headquarters in Schaffhausen.
·  Willing to travel up to 70%.

 

WHAT YOU CAN EXPECT FROM US.

 

IWC offers you a challenging working environment: rooted in Switzerland, but operating successfully internationally. We combine tradition with innovation and attach great importance to change management, training and further education as well as personal development. Find below a selection of fringe benefits provided by us:

·  Daily food & beverage allowance of CHF 7, redeem-able in the in-house restaurant and selected restaurants in Schaffhausen.
·  Yearly health insurance contribution of CHF 2'340 for full-time contracts.
·  Annual contribution to public transportation abonnements of up to CHF 1'500 for contracts of at least one year.
·  25 days vacation annually (30 days as of the age of 50), 5 additional bridge compensation days.
·  Special conditions on selected IWC & Richemont products.
·  Diverse health & wellbeing initiatives and programs, including financial support for external childcare.
·  IWC Sport Club (est. 1972) for sport enthusiasts.
·  Attractive workplace adjacent to the river rhine, inviting for social activities amongst colleagues.
·  Memorable internal events (Christmas, summer after work drinks, etc.).
·  And many more!