Service Officer - Tech

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Be a part of our Team! 

We are looking for an experienced IT Professional to support to the Richemont Team in Oceania, The successful candidate will be responsible for providing IT support & training and assisting in IT project roll-out. 
If you are a proven IT Service Officer with a heart for luxury retail, we welcome you to apply now!  

HOW WILL YOU MAKE AN IMPACT?  
MIS Support (50%)

• Manage and maintain all essential IT infrastructure for business operations, including local area networks (LAN), wireless networks, internet connectivity, servers, storage, backups, printing solutions, and security systems (e.g., anti-malware, firewalls). 
• Provide Level 2 technical support for system-related issues and queries, and Level 1 SAP support to users. 
• Ensure a strong customer-focused approach in all support services. 
• Offer technical support for end-user devices and business applications to both local and remote staff. 
• Liaise with IT vendors for maintenance and technical service delivery. 
• Identify and evaluate opportunities to leverage new technologies and solutions to enhance operational efficiency and business services. 
• Manage hardware and software inventory, including planning and executing hardware refresh cycles. 
• Procure, configure, and install IT equipment, including computers, peripherals, software, and mobile devices. 
• Develop and maintain IT operational reports, procedures, and policies. 
• Continuously improving service levels and enhance customer satisfaction through regular reviews. 
• Ensure adherence to Company IT policies. 

Project Coordination (30%)

• Support project managers across local, regional, and group-level IT initiatives.
• Coordinate project activities and tasks from initiation to completion.
• Manage vendor relationships and deliverables for office and boutique IT projects.
• Prepare and maintain comprehensive project documentation.

Digital Transformation (20%)

• Contribute to digital transformation by identifying and evaluating new technologies and solutions to address business challenges. 
• Deliver training on IT infrastructure and applications to promote user adoption and digital literacy. 
• Collaborate with the Regional Digital Development team on digital transformation initiatives, including promoting in-house digital products in the local market, gathering local requirements, and providing technical support for product rollouts. 

HOW WILL YOU EXPERIENCE SUCCESS WITH US?  
We believe in shared success and understanding that with your actions you elevate your team and Maison. To contribute to team success, you will have: 

Education: 

• Diploma or Degree in Information Technology or related field.

Experience: 

• Minimum of 3 years of experience in IT Helpdesk support (e.g., troubleshooting PCs, mobile devices, email, and application issues) and IT infrastructure support (e.g., servers, networking, security). 
• Proven ability to troubleshoot email, PC, printer, server, and network issues. 
• Experience working in a Windows environment, including Office 365, SharePoint, and Exchange.
• Experience with Retail Point-Of-Sales (POS) systems is highly desirable. 
• Technical Skills: 
• Solid understanding of networking protocols and services (DNS, DHCP, TCP/IP, LAN/WAN, FTP, Proxy). 
• Knowledge of Cisco Meraki is an advantage. 
• Experience with Power BI, Power Automate, or Robotic Process Automation (RPA) is an advantage. 

Other Requirements: 

• Occasional domestic travel is required to support boutiques. 
• Flexibility for occasional after-hours project work, with time off in lieu provided. 

Soft Skills: 

• Excellent problem-solving and communication skills. 
• Self-motivated, disciplined, eager to learn, and capable of working both independently and as part of a team. 

HOW DO WE KEEP YOU SMILING: 

• A great opportunity to be a part of a dynamic and diverse team. 
• This role will help build your knowledge and experience in all aspects of IT.  
• A generous salary and other wonderful incentives as part of the Richemont Group
• Finally, the opportunity to explore a plethora of opportunities within Cartier and the Richemont Group 

 YOUR JOURNEY WITH US:  

• After being shortlisted, you will receive a call from our Talent Acquisition Partner to discuss the role and for us to get to know you.  
• If you are successful through the phone interview, you will be invited to attend an interview with our IT Service Manager & Senior HR Manager for Richemont to assess your fit for the role and business. In return, we will also share insights on our team dynamics and our company culture.  
• The final candidate will be invited to meet with our Market CEO and Regional IT Service Manager
• The successful candidates will start with the business after background checks are completed

#Richemont #WeCraftTheFuture