Senior Critical Communications Strategist

Job description

HOW WILL YOU MAKE AN IMPACT?

The primary objective of this role is to protect and enhance the reputation of the Group’s Maisons by delivering strategic counsel and hands-on support during high-impact communications challenges. Reporting to the Head of Critical Communications, the role serves as a trusted resource to the Group’s 25+ brands, helping to anticipate and mitigate reputational risks while ensuring swift, thoughtful response strategies and messaging in critical moments.

·  Provide strategic guidance during high-stakes situations to protect and strengthen the reputation of the Group’s Maisons.
·  Support the Head of Critical Communications in advising Maison leadership on external communications, including marketing campaigns, media strategy, crisis management, talent partnerships, exhibitions, and product.
·  Support rapid response efforts during reputational incidents, including strategy development and messaging.
·  Conduct global due diligence and background checks across platforms ( e.g ., traditional media, social media) on external partners, talent, and affiliations to mitigate reputational risk.
·  Monitor traditional and social media to identify emerging issues or trends, and recommend proactive responses.
·  Support media trainings for spokespeople ahead of key interviews, events, and public appearances.
·  Create strategic presentations and memos to educate internal stakeholders on reputational risks, trends, and available critical communications services.
·  Coordinate with external reputation agencies to ensure timely and effective response during critical incidents.
·  Manage and maintain the department’s project management platform (Monday.com) to carefully document issues, visibility, and execution.
·  Collaborate cross-functionally with communications, marketing, legal, HR, and sustainability teams on risk mitigation strategies.
·  Contribute to long-term projects, such as scenario planning and crisis preparedness, incorporating best practices and post-incident learnings.

 

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

·  Previous professional strategic communications experience, preferably in an agency or multi-brand environment (luxury industry preferred but not required).
·  Proven ability to advise senior stakeholders with clarity and confidence during high-pressure situations.
·  Excellent written and verbal communication skills in English; proficiency in French or German is a plus.
·  Strong organisational skills and a proactive mindset; self-starter with a collaborative attitude and high level of accountability.
·  Experience developing strategic monitoring reports drawing on key insights and signs of escalation/de-escalation leveraging social listening tools.
·  Ability to handle multiple fast-moving priorities and deliver high-quality outputs under pressure.
·  Skilled at building trust across departments and cultures while driving consensus and alignment.
·  High attention to detail with a critical eye for reputational nuance and brand voice alignment.
·  Experience using project management tools ( e.g ., Monday.com) and proficiency in Microsoft Office Suite.
·  Availability for 24/7 incident and crisis response.

 

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

·  We value freedom, collegiality, loyalty, and solidarity
·  We foster empathy, curiosity, courage, humility, and integrity
·  We care for the world we live in

 

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

·  Initial screening call with Richemont Talent Team
·  Interview with the Hiring Manager – Head of Critical Communications
·  Case study presentation with the Head of Critical Communications & Group PR Deputy Director
·  Interview with the Senior HR Manager