Deputy Boutique Manager

Job description

« Always do better than necessary » is not only our founder’s motto; it is also the mindset that drives us every day to do what has never been done before!

                                                                                                   

                                                                                                       Have you ever thought about becoming a member of the Piaget Family?  

 

If you have:

·  Experience in luxury retail
·  Client-Centric Mindset
·  Strong Management and Organizational skills
·  Empathy and people-oriented leadership

 

Then you must be the right talent to join our team as a Deputy Boutique Manager!

 

In this role you will assist the Boutique Manager in developing and managing the Team & Operations Management so that they can achieve sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s heritage & values. You will report directly to the Boutique Manager.

 

Key Responsibilities:

 

Sales Management

·  Guiding and managing Boutique Team to achieve budget sales for the Boutique in accordance with the Brand’s strategy.
·  Analyze sales data and retail dashboard to drive effective action plan together with the Boutique Manager.
·  Supervise staff to meet the KPIs set by the Boutique Manager through optimization of the resources provided by the Company.
·  Support key Company’s initiatives to grow the business
·  Stock Management – ensure best sellers are in place in accordance to the business need, ensure sales opportunities are captured.
·  Train the team to deliver the best in class service to all clients

 

Staff Management

·  Assist the Boutique Manager in coaching, training and developing staff effectively
·  Managing staff sales and KPIs regularly to ensure they are on track  
·  Assist Boutique Manager to develop staff with a yearly plan and to support staff who needs performance guidance and monitoring. 
·  Manage staff rostering to optimize operations efficiency.

 

Client Management

·  Effective client recruitment through a comprehensive client discovery, client data collection and follow up.
·  Ensure the most impeccable client journey from contact occasions, appointements, in boutique client experience to post follow up, for both existing, prospect and CS clients.
·  To support Boutique Manager with a comprehensive plan on CRM contact points, initiate meaningful client engagement activities and ensure a good return on investment.

 

Operations:

·  Ensure impeccable Boutique housekeeping, grooming, and VM display and other maintenance issue.
·  Ensure full implementation of hospitality requirements set by the Brand.
·  Ensure boutique is in adherence to work place safety, fire and health regulations as set out by the Company.
·  Strict compliance to local regulations and Group’s compliance.

 

The exceptional skills we are looking for:

·  At least 3 – 5 years’ in supervisory positions in Luxury Retail Environment
·  Strong Management and Organizational skills
·  Strong Communication Skills
·  Watches and Jewelry experience a plus

 

SCOPE

Geographical Area : Malaysia

Still wondering why you should apply?

·  Your daily activities will be interesting, challenging and diverse
·  You will be able to see and feel the impact of your actions
·  No day will be like another!

 

                      The Piaget sense of daring, shared joy and freedom, means that we will always strive to go further! If you want to become a part of it do not hesitate to apply!

 

 
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«Always do better than necessary» is the motto which drives all of us to deliver the most extraordinary creations.
So are you ready to join the 5th generation of the family and ignite golden moments amongst our people?

We can’t wait to welcome you!