Sales Coach

Job description

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

JOB TITLE Sales Coach



REPORTING TO National Sales Coach



LOCATION Shanghai, China



MAIN PURPOSE

Is an Ambassador for My Cartier Touch and represents, promotes and is instrumental in the implementation of the programme locally. Through tailored coaching of the sales teams, he/she helps them to grow and contributes to an improved client satisfaction.

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KEY RESPONSIBILITIES



· Key responsibility 1 – MCT strategy implementation
· Understand retail strategy and participates with the local retail team to implement MCT in all boutiques.
· Guarantees the knowledge, understanding and application of the My Cartier Touch-recommendations by all.
· Define the annual plan for coaching insuring the local and international guidelines (x coaching per sales associates per year)

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· Key responsibility 2 – Sales team coaching
· Listens to, observes and evaluates the coachees in real life and role plays
· Analyses and debriefs with the BTQ managers and coachees, identifies and axes of improvement
· Draws up individual action plans for the BTQ and coachees
· Ensures that BTQ manager takes responsibility for the application and follow up of the BTQ and individual coachees’ action plans
· Is the warrant of the correct use of My Cartier Touch-tools
· Together with the Boutique Managements, animates sessions in boutiques in relation to My Cartier Touch

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· Key responsibility 3 – Reporting
· Provides the Boutique Management with feedback after each coaching session
· Regularly monitors the Mystery Shopping or Client Experience Barometer results and provides relevant management with the results and indicates potentials of improvement and makes recommendations of actions to implement
· Takes part in and provides regular feedback of My Cartier Touch-activities at local and international level so that the program is in line with boutique reality
· Development plan (i.e. potential individual assessment…)



DIMENSION:

· Geographical area under responsibility: Regional
· Headcount supervised: 0
· Internal contacts:
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· Strong functional line of reporting with National Sales Coach
· Liaise with Training team and Commercial team
· Liaise with HR Training team



ABILITIES:

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· This person shall have global vision, and good level of empathy, passion and creativity to work in a leading and fascinating luxury brand
· This person can transversally work well with others, drive things with strategic approach and build strong learning culture
· This person shall obtain in-depth knowledge of training and development field and excellent understanding of retail environment and retail business



SKILLS:

· Ability to convey enthusiasm around project, strong communication skills, knowledge of selling skills, highly developed capacity for active listening and observation, pedagogical approach
· Selling skills
· Local language, fluent in English



QUALIFICATION:

· Bachelor’s degree
· 5+ year of experience in boutique/supervisory at luxury service or field coach training experience