Sales Associate - Hanoi

Job description

About the job
As a House of Connoisseurs in Fine Watchmaking, Vacheron Constantin has, at no time in its 260-year history, ever stopped creating, enhancing, and reinventing itself. This manufacture reveals each timepiece with a technical signature and distinctive look.

 

Throughout the Maison's universe, our collaborators from different horizons share with passion a common objective: to reach the perfection we are proud of and known for. At Vacheron Constantin we believe that our employees are unique, and every moment of our career path is part of an exceptional employee experience. Our goal is to always put people's achievements first, by ensuring employability, opportunities, and transparency.

Discover new challenges and be part of this adventure where the spirit of excellence, belonging, exploration, and fulfillment drive us.

 

 

Be One of Not Many

Should you be attracted in playing a vital role in elevating the brand’s client experience and be an Ambassador of the Maison, to develop sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s spirit and heritage. With relevant experience in these fields, this opportunity might just fit with your aspirations!

 

 

MAIN PURPOSE
To develop sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s spirit and heritage.

 

KEY RESPONSIBILITIES

Sales
Developing strong sales turnover for the Boutique in accordance with the store strategy:
• Meeting the turnover targets set by the Boutique Manager
• Respecting discount policy
• Achieve Key performance indicators defined by the Boutique Manager

 

 

Client Management
Satisfying customers:
• Warm welcome & handle the clients in the respect of the Maison’s standards (In Boutique, on the phone, by mail, by online platforms or during events)
• Adapt its style to each client need to offer the appropriated service
• Advise, convince & ensure that each sale is handled accordingly

Building a long-term relationship with the client:
• Ensure the prospection and the follow-up of new clients (local and international)
• Enrich the client database with proactive recruitment for clients and prospects
• Be force of proposal to develop client actions (phone, mailing, digital etc.)

 

Customer Service SAV:
• Take care of each case according to the Maison’s standards
• Follow up on each case and communicate to the Boutique Manager for any issue arise

 

 

Product/ Merchandise/Inventory Management
Participate to the good management of the stock
• Reception & transfer
• Take part on inventory management / stock take
• Check that all products are correctly handled & priced
• Look after the level of stocks of the accessories (catalogues, gifts, boxes, etc.)
• Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)

 

Others
• Respect of all guidelines required by brand in terms of grooming, CRM, VM, media, etc.
• Respect of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
• Participate actively to Boutique meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)
• Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products, and new collections
• Remain informed on the business through channels e.g., websites, magazines and regular boutique checks of the competitors

 

 

ABOUT YOU
You have experience in retail or service (luxury sector) in a similar position in sales and customer service.

 

Personal Development & Qualities
• To maintain updated product knowledge
• To be sales driven
• You have a positive attitude and is a good team player
• You have good interpersonal, communication skills.
• To be reliable and independent, outgoing, and social
• To have demonstrated passion for service and client orientation
• Written and spoken English, Mandarin speakers are highly desirable
• Knowledge of local market including awareness of competitors, clients
• To possess appropriate educational background; SPM onwards
• To possess general IT skills, constantly upgrading: Microsoft Office, SAP

 

 

YOU WILL ENJOY THIS NEW ADVENTURE THANKS TO
Our teams. You will join a motivated, creative, and talented team that share the same passion and energy.

Our benefits. Joining Vacheron Constantin means working in a caring, transparent, and flexible work environment. We offer a workspace where you will feel welcome, and you will be able to give the best of yourself.

 

Interested? Join us! #VacheronConstantin #OneofNotMany