Sales Associate
THAILAND
Job description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
KEY RESPONSIBILITIES
Sales Achievement
- Strive to achieve sales targets to meet individual and boutique targets, both quantitative and qualitative
- Track sales on a daily/weekly/monthly basis to ensure own targets are met
- Monitor quota on all categories of product before closing the sales with client
Customer Service
- Deliver a unique and exceptional client experience including sharing passion and values of the Maison
- Master perfectly the sales ceremony (welcome, discover and understand, convince, close and develop) and strive to always improve and surprise the client(s)
- Act as the privileged contact for the client(s) in case of After Sales
- Cultivate strong client relationships and develops client loyalty to efficiently develops the client portfolio and executes targeted CRM and CS actions
- Participate to client events and acts as an Ambassador of the Maison
Operations
- Respect Maison and boutique policies and compliance
- Ensure assigned operational tasks by the immediate Supervisor are completed timely and orderly, e.g. stock-take accuracy, stock preparation, monthly stock counting, stock arrangement, cleanliness of back of house
- Participate to the implementation of Visual Merchandising
- Assist with special projects when required
KEY COMPETENCIES
- Minimum Bachelor degree (any field)
- Minimum 2 years of retail experience preferable in Watches & Jewellery luxury retail
- Strong team player
- Highly motivated and fast-learner
- Client service mindset and digital proficiency
- Result-oriented and proactive
- Great communication and presentation skills
- Excellent command in English and Thai. Proficient in Chinese is a plus
- Well groomed, with a pleasant and dynamic personality
HOW DO WE KEEP YOU SMILING?
- A great opportunity to join a dynamic and diverse team that goes the extra mile to create bespoke Client experiences and journeys
- Potential opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level
YOUR JOURNEY WITH US:
- After being shortlisted, you will meet HR to get to know you
- You will then have the opportunity to meet with our Boutique Managers and Area Manager to assess your fit to this role and give you a preview of the team dynamics, potential career path, and company culture
PERSONAL DATA COLLECTION STATEMENT
We, Richemont Luxury (Thailand) Limited (“Richemont”), will collect and process your résumé, curriculum vitae or other personal information such as name, email address, postal address, telephone number and other information regarding yourself, your past employment and/or your education (hereinafter referred to as “Personal Data”) for the purposes related to the evaluation of your application and recruitment process as well as to contact and correspond with you to respond to such applications (“Purposes”). Failure to provide such Personal Data may affect our processing and evaluation of your application.
All information provided by you will be used for the Purposes only. If your application is unsuccessful, we will keep your Personal Data for a period of 1 year and will destroy it after such period.
Your Personal Data may be provided to our Group and any subsidiary company of our Group, and/or any internal/external trusted service providers in Thailand and outside of Thailand authorized to process the information for the Purposes.
If you provide the personal data of any third partis to Richemont (including, for example, your previous employer), you agree that you have obtained their authorisation for Richemont to use the information for the Purposes.
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