Sales Associate (台北)

Job description

主要職責
• 成為我們的品牌大使，讓顧客感受美好，舒適和愉快的購物體驗；
• 達成及提升個人及店舖銷售目標；
• 為顧客提供優質的客戶服務；
• 用心了解顧客的真正需要，向顧客給予建議選擇最合適、喜歡和需要的作品；
• 確保店舖門面作品展示及陳列符合公司訂定標準。

必備條件:
• 具高級奢侈品零售經驗，倘有珠寶及鍾錶經驗者優先；
• 良好的溝通能力以及專業的銷售技巧；
• 具開朗、主動、積極、正面及專業的性格及工作態度；
• 具團隊精神，良好的人際關係和溝通技巧；
• 能以顧客的優質購物體驗和店舖銷售為目標；
• 須配合店鋪輪班需求，包含周末假日上班，行銷活動等安排

OBJECTIVE/MISSION
• As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

KEY RESPONSIBILITIES
Sales Achievement:
• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitor

Client Relationship Management:
• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and escalate as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking

Daily Boutique Operations:
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

 

JOB PROFILE
Education:
• College degree and above preferred
Required Experience:
• 2 to 5 years of previous experience in luxury retail, service or hospitality environment
• General knowledge of timepiece movements

Personal Skills/Abilities:
• Ability to work in a fast-paced retail store environment
• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Being a genuine Maison Ambassador
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• Self-Starter with Team-Player approach
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences