Sales Associate
Milan (Città metropolitana di Milano) Sales
Job description
The Sales Associate actively contributes to maximize the performance of the Milan Boutique through the achievement of strategic and sales objectives, guaranteeing excellent customer service and optimal profitability.
The Sales Associate represents the IWC Schaffhausen brand inside and outside the Boutique, ensuring compliance with the Group's policies and procedures.
How will you make an impact?
Budget Boutique achievement
• Developing sales initiatives aimed to achieve turnover targets (monthly and annual) and the KPIs established by the Boutique Manager
• Customer Focus & CRM
• Guarantying a high standard in terms of customer welcome, information and service
• Ensuring a tailor-made Client approach and maintain high quality service to your client portfolio
• Ensuring a unique and exceptional client experience, transmitting the passion and values of the Maison
• Focusing on the network of high potential clients
• Knowing the products and their availability, the technical peculiarities, the history of the IWC brand, the competitors in the Luxury sector and he/she is able to share his/her knowledge with the customer and ensures excellent customer service during sales and after sales
• Nurturing qualitative relationships with clients, remaining in contact with them for special occasions, inviting them to return to the boutique
• Using database to reignite dormient clients, with a focus on prospect clients
Boutique management support
• Preparing daily reports on stock, type of customer and products sold
• Participating in maintaining visual merchandising guidelines of the Boutique according to the Maison’s directives
• Assisting the Boutique Manager in organizing local events
Boutique Administration - Stock
• Knowing and correctly using SAP and the SAV System: guaranteeing the correct processing of payments in cash and credit cards, entering sales data in the management system, transfering products
• Ensuring that all standards and operating procedures are respected
• Dealing with restocking accessories (straps, bracelets, etc.), as well as keeping them correctly cataloged in order
• Providing assistance to colleagues for the replacement /exchange of straps/bracelets on sales or customer watches
How will you experience success with us?
You are an ambassador of the Maison which means knowing and sharing the Maison’s products & History.
You must have a deep knowledge in watchmaking; you must speak Italian and English very fluently.
Your journey with us:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals.
· Initial screening call with the Richemont Talent Team
· Meeting with the Boutique Manager
· Meeting with the Brand director Italy & Greece