Regional Client Development Manager (Engagement), APA

Job description

Are you a good match?

 

You have proven experience in luxury client development, strategic clienteling, or high-end retail business development, coupled with strong project leadership, communication and data analytics skills. Experience in clienteling tools and CRM systems; Salesforce Service Cloud and Marketing Cloud experience is beneficial. You are a detail-oriented, proactive and self-motivated person. You master in English.

 

 

What are we expecting from you?

 

Reporting to the Regional Senior Client Development Manager, you will be responsible for:

 

Define the clienteling strategy of the region in accordance with Maison’s values

·  Lead the development and implementation of the region's clienteling strategy, ensuring alignment with Maison values and overall business objectives, establishing clear guidelines, providing essential tools and mechanisms to ensure consistent execution.
·  In partnership with Client Insights, guide markets in developing actionable client segmentation plans based on in-depth client insight analyses to drive targeted and effective engagement strategies. Collaborate with markets to develop and implement a coordinated one-to-one contact plan, ensuring a cohesive and impactful clienteling campaign strategy.
·  Oversee the region's one-to-many campaign strategy, ensuring all campaigns adhere to the highest quality standards and effectively drive client engagement.

 

Execution and implementation of strategic objectives ensuring it conforms to highest quality and standards

·  Serve as a regional ambassador for the clienteling mindset within the Region, providing essential training and support to markets and boutiques to foster widespread adoption.
·  Collaborate closely with Training teams to develop and deliver engaging clienteling training programs and workshops for boutique and CRC teams, enhancing their clienteling skills and knowledge.
·  Manage the region's campaign calendar in close collaboration with HQ, regional teams, and local markets, ensuring smooth campaign preparation and deployment within established timelines and with optimal efficiency.
·  Collaborate with the Regional Marketing team to integrate the client activation strategy into the broader 360-animation 
·  Act as a regional ambassador and expert for Maison's digital client tools, supporting the launch of new features and ensuring all relevant teams are thoroughly trained and onboarded.

 

Provide essential support to the Markets and HQ to enhance overall performance and client engagement

·  Utilize comprehensive data analysis and KPI tracking to assess performance, identify areas for enhancement, and drive continuous improvement across all regional client development activities.
·  Understand and articulate the business needs and priorities of regional markets, providing valuable feedback to HQ and collaborating on the evolution of clienteling applications to meet evolving demands.
·  Effectively communicate local market needs and user issues to relevant stakeholders, facilitating timely resolution and continuous improvement of clienteling initiatives.

 

 

More than a role…. We recruit for a career!

 

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. 

Upon your arrival, you will be immersed in our enchanting world with training on our history, know-how and creations.

 

 

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Talent Acquisition Manager, Human Resources Business Partner, Regional Client & Online Retail Director and Regional Retail Director Asia Pacific.