Manager CRM Campaigns (m/f/d)

Job description

Guided by the pioneering spirit since 1906, Montblanc revolutionized the culture of writing with breakthrough innovations.
Today, the Maison continues to push boundaries and evolve the expression of fine craftsmanship across each of its product categories: the pinnacle of luxury writing instruments, timepieces, leather goods, accessories, fragrances and eyewear.  
With every innovation, Montblanc offers new functionalities and groundbreaking designs imbued with the Maison’s heritage of sophistication and crafted to the highest standards through the skills of its artisans in each of its manufactures whether Hamburg, Germany for its writing instruments, the Swiss Jura in Le Locle and Villeret for its timepieces or Florence, Italy for its leather goods.  Reflecting its ongoing mission to create fine lifetime companions born from the most pioneering ideas, the iconic Montblanc Emblem has become the ultimate seal of performance, innovation, quality and expression of style. 
​With its origins deeply rooted in the culture of handwriting, Montblanc continues to assert its cultural commitment around the world with the creation of wide-ranging initiatives to promote arts and culture in many forms, while honouring the modern day patrons who support the advancement of the arts.

Main Tasks

·  Global and local CRM campaign planning (yearly, quarterly, monthly)
·  CRM asset development, localization and execution for multiple channels (e.g. email, sms, mms, chat) + test & monitor
·  Manage local market requests for 20+ markets globally
·  Testing, monitoring & reporting of CRM assets
·  Define guidelines to ensure consistent experiences, standardized processes as well as brand compliant and technology advanced assets design
·  CRM IT change request management

 

 

Requirements:

 

·  Bachelor or Master degree in Business Administration, Marketing or similar
·  3+ years of experience in CRM & Direct Marketing, preferably with experience in automated campaign management
·  Client centric mindset with a good understanding of CRM systems & processes
·  Experience in managing projects with a variety of stakeholders (marketing, retail, e-commerce, creative agencies)
·  Structured approach with strong analytical skills
·  Excellent communication and presentation skills
·  Good knowledge of Excel, PowerPoint
·  Fluent in English

 

 

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