Jr Retail Operations Analyst
Sao Paulo, BRAZIL
Job description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Key Responsibilities
1. Retail Operations Support
• Provide operational support to boutiques and commercial teams.
• Assist in monitoring retail operational standards and ensure alignment with brand guidelines.
• Support boutique requests related to operational supplies, materials, and tools (prepare the forecast and the distribution for the POSM)
• Coordinate the distribution and tracking of operational materials such as uniforms, boutique supplies, and client experience elements, following Chez Cartier guidelines
2. Reporting & Performance Analysis
• Prepare and maintain operational and retail performance reports (QBR, KPIs updates)
• Collaborate with marketing and supply to guarantee the adequate stock and visibility of our creations
• Support monitoring of boutique KPIs and assist in preparing dashboards and analysis.
• Consolidate boutique data and support management with insights to improve retail performance.
• Assist in tracking operational budgets and expenses.
3. Policies, Procedures & Compliance
• Assist in the rollout, communication, and maintenance of boutique procedures and guidelines, including proper documentation.
• Provide timely support to boutiques and field teams on compliance and retail operations questions and clarifications.
• Support boutique audit logistics, preparation, documentation, and follow-up actions in partnership with the Manager.
• Consolidate audit findings and follow up with boutiques to ensure timely closure.
• Ensure monthly stock counts are taking place and assist when needed.
• Support the organization of compliance-related training, meetings, and projects.
4. Tools & Systems Support
• Assist in the implementation and maintenance of retail tools and digital systems (My Catalogue, Sovia, RetailPro, GK).
• Coordinate with IT teams to support system updates, pain points, , incident tracking and solution implementation.
5. Continuous Improvement & Projects
• Support operational improvement initiatives across the retail network.
• Assist with operational aspects of boutique projects such as openings, renovations, or relocations.
• Identify, in partnership with the boutique teams, operational inefficiencies, pain points and propose improvements.
6. Administrative & Vendor Coordination
• Support invoice processing and vendor coordination for operational services (quotations, PO, invoice and follow-up of payments)
• Maintain relationships with service providers supporting the retail network.
Profile & Experience
• Bachelor’s degree in Business Administration, Operations, Retail Management, or a related field.
• 2–4 years of experience in retail operations, luxury retail, hospitality, or commercial operations.
• Strong analytical skills with advanced knowledge of Excel and PowerPoint.
• Experience with reporting, dashboards, or operational analysis.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong communication and organizational skills.
• Fluent in English and Portuguese; Spanish or French is a plus.
Personal Competencies
• Analytical mindset and attention to detail
• Strong organizational and multitasking skills
• Collaborative and service-oriented approach
• Proactive attitude and willingness to learn
• Ability to work cross-functionally with multiple teams
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