International Client data Project Manager

Job description

Cartier, l'artisan des passions.

JOB PURPOSE

 

The International Client data Project Manager contributes to the implementation of the Client data management projects within Cartier markets. As a member of the CRM BPO team, s/he acts as a business interface between Cartier CRM Key users and CRM BPO. As a member of the Client data & knowledge team, s/he will contribute to the evolution of Client data management (collection, quality…) in contact with Cartier Client data managers. S/he will ensure that business needs are anticipated and integrated in the system.

 

MAIN ACCOUNTABILITIES

 

Participate in Roll Out projects

·  Follow-up on enhancements and local IT solutions to ensure template consistency for Cartier
·  Act as a coordinator between local technology teams and local Cartier CRM Key users during Trainings and Tests to ensure operational efficiency
·  Promote change management, and support implementation of new processes

 

Coordinate System Releases

·  Collect and challenge enhancement requests from local Cartier CRM Key users
·  Ensure coordination and follow-up of test execution phase (What will have to be tested, how, by whom, what are the tests results)
·  Ensure communication to Cartier CRM Key users about content of the releases or maintenance cycles, process and procedures changes

 

Coordinate training and ensure accuracy of documentation

·  Propose training plans for Cartier CRM key users
·  Ensure coordination with Regional L2 team and Key Users for organization of training session

 

On the run support

·  Support Cartier CRM Key Users for all issues related to CRM tools
·  Collect all feedbacks during trainings and tests sessions, with a view to improving the solution
·  Participate in animation of Cartier CRM key users community

 

Participate in client data projects

·  Participate in data management projects such as Clients 360° view, Clienteling, Data collection, Data quality, Marketing automation
·  Coordinate with business and functional teams to help define local needs and developments
·  Participate in projects within Cartier Client data & knowledge teams

 

JOB PROFILE

·  Master's degree in Business Management, Computer Sciences, Computer Engineering or related field with a proven 3 years’ experience in data management of analysis with International exposure, in Marketing, Client or Communication Analytical, organizational and synthesis skills
·  Knowledge of "Client" and/or "CRM" strategy and ambition in an international retail environment is a strong asset
·  Excellent understanding of data administration and management functions (collection, analysis, distribution etc.)
·  Strong international project management skills
·  Fluent in English and French
·  An analytical mindset with problem-solving skills
·  Excellent communication, collaboration and organizational skills
·  Ability to interact with a wide variety of people
·  Fluent in English and French
·  Client & Service Oriented
·  Flexibility and independent working style
·  Expertise in Luxury Retail Industry is a plus

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