Job description

Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen!

To support our CRM team at our headquarters in Schaffhausen we are looking for an

INTERN CRM (100%)

Duration: 6 Months
Start: May 2026 

YOUR MISSION AT IWC.

CRM Project Support:

• Provide support for Richemont CRM projects, including our clienteling app and digital catalogue initiatives.
• Assist with user testing, documentation, and training related to new CRM features and functionalities.
• Contribute to the development of communication materials to promote CRM adoption and engagement.

Reporting & Analysis:

• Develop and maintain comprehensive reports on the ROI of CRM activations, providing actionable insights to optimize campaign performance.
• Analyze CRM data to identify trends, patterns, and opportunities for improvement in customer engagement and conversion.

Event Support:

• Assist in the planning and execution of events focused on data capture and lead conversion.
• Analyze event data to measure the effectiveness of data capture and lead generation strategies.

Data Management & Integrity:

• Monitor and follow-up on database ticket creation to enhance the sanity and accuracy of our customer database.
• Collaborate with the data team to identify and resolve data quality issues.

Training & Adoption:

• Train local markets and HQ teams on new CRM systems and best practices.
• Maintain and update the training structure, shared spaces, and documentation to ensure resources are current and accessible.
• Develop training materials and conduct training sessions to promote effective use of CRM tools and strategies

HOW YOU BECOME PART OF THE JOURNEY. 

• University degree in Business, Economics
• Hands-on personality that is used to work independently, very organized and has a strong attention for details
• First practical experience in the field of marketing activation. Knowledge of CRM and digital tools is required (Salesforce and Google Analytics are a plus)
• Business fluent English skills are required, German or French is a plus

WHAT YOU CAN EXPECT FROM US.

IWC offers you a challenging working environment: rooted in Switzerland, but operating successfully internationally. We combine tradition with innovation and attach great importance to change management, training and further education as well as personal development. Find below a selection of fringe benefits provided by us:

• Daily food & beverage allowance of CHF 7, redeem-able in the in-house restaurant and selected restaurants in Schaffhausen.
• Yearly health insurance contribution of CHF 2'340 for full-time contracts.
• 25 days vacation annually (30 days as of the age of 50), 5 additional bridge compensation days.
• Special conditions on selected IWC & Richemont products.
• Diverse health & wellbeing initiatives and programs, including financial support for external childcare.
• IWC Sport Club (est. 1972) for sport enthusiasts.
• Attractive workplace adjacent to the river rhine, inviting for social activities amongst colleagues.
• Memorable internal events (Christmas, summer after work drinks, etc.).
• And many more!