E-Commerce Coordinator, Operations

Job description

  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

Overview:

 

·  To support Cartier’s online business, the e-commerce team must provide excellent service through well-run operations and coordination between departments to ensure smooth and efficient processing of e-commerce orders, and the local administration of its website. 
·  Local coordination, testing, and on-going support and maintenance of Cartier website.

 

Responsibilities:

 

·  Execute the e-commerce commercial strategy in collaboration with e-Commerce, Client Relations Center, Supply Chain, and fulfillment Logistics teams.
·  Responsible to support daily operations including order processing, coordination & tracking of stock transfers, order return & exchange processing, and monitor stock assortments. 
·  Collaborate with Client Relations Center, Supply Chain, Logistics, Sales Audit, and IT support teams to ensure smooth order processing. 
·  Actively participate in the management of the online catalog in liaison with digital, marketing and merchandising teams.
·  Monitor key metrics (sales, stock, traffic, returns…) of overall e-commerce activity.
·  Identifying e-commerce and omnichannel trends in order to develop proposals for commercial and service enhancements for the website
·  Report to central team all bugs and website issues, and track status through resolution.
·  Regular and ongoing maintenance of all products displayed on the website, including local visibility and e-comm assortment status, via local upload to content management system (CMS).
·  Local lead for collection of website issues reported by Client Relation Center, boutiques, authorized dealers and other key business contacts.
·  Provide administrative support and assist with special projects as needed

 

Qualifications:

 

The ideal candidate is an outgoing problem-solver with strong systems, technical and communication abilities. He or she possesses excellent organizational skills, is detail-oriented, and displays a commitment to providing excellent customer service.

 

·  Undergraduate degree and minimum of 3-4 years related professional experience. Relevant supply chainmerchandising experience preferred. 
·  Outstanding computer skills with ability to learn new software applications quickly. Prior experience with SAP and CMS systems are strongly preferable.
·  Team player with initiative, ability to prioritize, multi-task without sacrifice of attention to detail and thrive in fast-paced environment.
·  Strong organizational, project management, communication, and follow-through skills are required.