CS Data Analyst & Project Manager

Job description

HOW WILL YOU MAKE AN IMPACT?

 

·  Data Analysis and Trend Identification: Collect, analyze, and interpret customer service data to identify trends, patterns, and opportunities for improvement.
·  Reporting and Data Visualization: Develop and maintain clear and accurate dashboards and reports to track customer service performance and communicate key information to stakeholders.
·  Cross-functional Collaboration and Team Support: Work closely with customer service teams in different time zones to understand their needs, propose solutions, and help them achieve their goals.
·  International Project Management: Plan, execute, and oversee customer service improvement projects on an international scale, ensuring adherence to deadlines, budgets, and objectives.
·  Continuous Improvement: Monitor customer feedback, evaluate the effectiveness of projects, and drive continuous improvements to optimize processes, tools, and the customer journey.

 

 

WHAT ABOUT YOU?

 

·  Bachelor's degree in Business, Data Science, or Analytics;
·  Proven experience in data analysis, preferably within an international customer service or a similar environment;
·  Strong proficiency in data analysis tools such as SQL, Excel, Python, and data visualization tools (e.g., Power BI, ...);
·  Solid understanding of project management methodologies and tools;
·  Excellent interpersonal and communication skills, with the ability to collaborate and influence within diverse international teams;
·  Detail-oriented mindset with the ability to prioritize and manage multiple tasks;
·  Problem-solving skills to identify issues, find solutions, and drive process improvement in an international context.