CRC Manager

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allow our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and  experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You have extensive experience in client relation/contact center/client service or retail management/operation in luxury, retail or high-end hospitality with proven people management experience.

You have good data analytical skills with qualitative insight.

You have strong business process understanding.

You have proactive and positive attitude.

You have excellent communication skills in Korean and English.

What are we expecting from you?

• Run the business model for the CRC and support the CRC teams: You will work hand in hand with Region, Web manager and physical boutique managers to implement the Maison Online Retail / boutique vision and gather a perfect understanding of the local client behaviors and delighters. You will manage day to day technical, design and business needs and escalate evolution needs to relevant teams. You will accompany the deployment of new CRC projects and improvements and monitor and guarantee quality KPIs & “CREWs” systems expertise.
• Grow the CRC performances aligned with Online Retail strategy: You will be responsible for CRC sales, service and quality KPIs targets and develop operational plans for peak season and major campaigns. You will optimize resource allocation and operational efficiency and track and understand business performance globally and provide reporting & insights. You will challenge weekly / monthly performances and propose action plans.
• Manage the CRC Leadership & Development within a global retail network framework: You will manage VCA CRC teams to ensure excellent client experience to drive sales and customer satisfaction and contribute to promoting omnichannel culture. You will oversee client advisors are well trained on Maison process, creations, platforms and aware of Maison Marketing and Communication initiatives. You will lead the recruitment & talent retention in the CRC and support team engagement.

More than a role…. We recruit for a career! 

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet local Senior Online Retail Manager, local Talent Acquisition Manager, local Retail Director, local Senior Human Resources Manager.

Otherwise, you will receive an email to inform you that your application has not been successful.