E-Boutique Client Advisor - German Speaking

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

“A workplace that brings together talent from around the world, each culture and perspective enriches our journey. Here, we’re empowered to sharpen our skills, grow our strengths, and pursue our career dreams with a global team at our side. Together, we turn shared passions into possibilities.”

- Client Relations Senior Team Leader

Join our dynamic team in Amsterdam and become the authentic voice of IWC, our prestigious watchmaking Maison, contributing to the world of luxury horology and precision craftsmanship.

HOW WILL YOU MAKE AN IMPACT?

As an E-boutique Client Advisor - German Speaking, you will be the authentic voice of IWC, building lasting relationships with our clients across all digital channels.

You will deliver exceptional, personalised luxury experiences, leveraging deep product knowledge and commercial acumen to drive sales and client engagement.

Your role is pivotal in enhancing client satisfaction, fostering loyalty, and contributing to a comprehensive 360° client view.

You will proactively manage client portfolios, process orders, resolve inquiries, and meticulously capture data, all while promoting IWC's unique heritage, technical innovation, and distinctive design and contributing to operational excellence.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We believe in shared success and understanding that with your actions you elevate your team and our Maison.

To excel in this role, you will possess:

· A genuine passion for delivering exceptional luxury client experiences, with strong empathy and active listening skills, and a deep appreciation for fine watchmaking.

· Excellent verbal and written communication in German, ability to articulate IWC’s values, build rapport, and convey the intricate stories behind our timepieces.

· Resources and proactivity, in resolving client inquiries, being adaptable to varying needs

· Meticulous attention to detail, unwavering integrity, discretion, and professionalism

· A collaborative mindset, eager to share knowledge and support team members

· Experience in luxury retail, client relations, or international customer service (a significant advantage), or a background in hospitality.

HOW DO WE KEEP YOU SMILING?

A great opportunity to work for Richemont, a global leader in the luxury industry, with iconic watchmaking Maisons like IWC. You'll join a passionate, international team in Amsterdam, with significant opportunities for professional growth and development. We offer a competitive salary, comprehensive benefits, and a culture that values excellence, creativity, and passion.

YOUR JOURNEY WITH US

Should your application be selected:

· You will receive an initial call from our HR team.

· If successful, we will ask you to complete an online assessment.

· Depending on the outcome of this assessment, we will invite you to a personal interview.

We wish you the best of luck and hope to be able to give you that final call with the offer.

If this sounds stimulating to you, we are happy to hear from you and hopefully welcome you to our teams!

#Richemont #WeCraftTheFuture