Client Advisor - Part Time

Job description

MISSION:

The IWC Client Advisor - Part Time is responsible for delivering stellar client experience for the boutique. You are passionate towards networking and community building.  To act as an ambassador of IWC at all time hosting clients with their satisfaction being the utmost goal.

 

KEY RESPONSIBILITIES:

·  Creates engaging and emotional client experience to clients
·  Offer best in class service being it in boutique or virtually, making a clear difference vs competition
·  Collects meaningful client information throughout the client journey. Records and maintains client database by applying IWC’s respective guidelines
·  Act as an ambassador in and out of the boutique, conveying passion for the brand
·  Handle general Boutique administrations and back of house operations with care
·  Ensure boutique operation comply with company policy

 

QUALIFICATIONS:

·  Possess entrepreneurial mindset – Autonomous, result-oriented and driven, brings initiatives, takes ownership of goals
·  High emotional intelligence and general education
·  Excellent communicator, passionate towards connecting with others and develop strong networks
·  Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour
·  Creative, curious and versatile
·  Team player with good interpersonal competences and empathetic
·  Applicants with background in luxury retail sales and hospitality is a plus