Client Advisor

Job description

THE WATCHMAKER OF WATCHMAKERS
Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

HOW ARE YOU MAKING AN IMPACT? 

AS AN AMBASSADOR OF THE MAISON, YOU CURRATE UNFORGETTABLE AND PERSONALIZED EXPERIENCES.

YOU ARE DEDICATED TO BUILDING LASTING RELATIONSHIP WITH CLIENTS, CONTRIBUTING TO THE BOUTIQUE’S SUCCESS

WHAT ARE YOUR KEY RESPONSIBILITIES?

ACHIEVING SUSTAINABLE BUSINESS AMBITIONS:

• Commercial target:
• Achieve and exceed individual and boutique sales targets
• Understand the boutique KPIs and follow related action plans defined by Boutique Management
• Operational excellence:
• Maintain a clean, organized, and visually appealing boutique environment, adhering to brand standards
• Confidently handle sales transactions, including processing payments, handling returns
• Participate in inventory management, including receiving, stocking, and securing products and accessories
• Build operational knowledge on all digital tools
• Adhere to our Maison commercial policy and rules
• Adhere to security protocols and loss prevention measures to safeguard the boutique's assets
• Assist with visual merchandising and product displays

CULTIVATE LASTING CLIENT RELATIONSHIPS

• Proactively engage with clients entering the boutique, providing a warm and welcoming atmosphere
• Identify client needs and preferences through active listening and thoughtful questioning
• Develop and maintain strong, lasting relationships with clients through personalized communication and follow-up
• Actively seek opportunities to expand our client network through referrals and targeted outreach
• Maintain client database and proactively manage client relationships to drive repeat business
• Invite clients to private events and previews
• Provide exceptional after-sales service, including handling repairs, adjustments, and strap changes
• Address client inquiries and resolve issues promptly and professionally
• Facilitate communication between clients and Maison service centers
• Go the extra mile to ensure client satisfaction and build brand loyalty

TRANSMIT YOUR PASSION

• Provide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications
• Present and demonstrate timepieces with passion and expertise, highlighting their unique features, craftsmanship, and heritage
• Stay up to date on industry trends, competitor activities, and new product launches
• Represent the Maison with sophistication at exclusive events
• Work collaboratively with colleagues to achieve boutique goals and create a positive team environment
• Share knowledge and best practices with team members
• Support and assist colleagues as needed
• Actively participate in team meetings and training sessions

WHAT ARE YOUR DRIVERS?

• Passionate about luxury watchmaking
• High hospitality standard and dedicated to providing exceptional client experiences
• Curious
• Highly motivated and results-oriented
• Representative of Maison refined codes
• Excellent communication and interpersonal skills
• Positive attitude and a strong work ethic
• Self-confident, self-aware and trustworthy
• Committed to exceed client expectations

WHAT DO YOU BRING TO THE TEAM?

• Proven experience in luxury retail sales, preferably in the watchmaking or jewellery industry
• Demonstrated ability to cultivate and expand a network of high-net-worth individuals
• Excellent communication, interpersonal, and presentation skills
• Ability to work independently and as part of a team
• Fluency in Thai and English. Other language is a plus